Tour Ambassador

ASM Global; United States; Sur place; USD 30 000 - 45 000; Plein temps

Résumé du poste

Legends Hospitality, LLC is looking for a Tour Ambassador to enhance guest experiences in a dynamic venue. This role requires high professionalism and excellent customer service skills while ensuring guest safety during tours.

The ideal candidate will possess outstanding communication abilities and a vibrant personality. This position involves working non-traditional hours, including nights and weekends. If you enjoy engaging with a diverse audience and providing exceptional service, this role is perfect for you.

Qualifications

• Demonstrated professionalism and high customer service levels.
• Excellent written and verbal communication skills.
• Energetic and outgoing personality.

Responsabilités

• Greeting guests as they enter assigned areas.
• Ensuring safety of guests during tours.
• Providing high customer service, addressing issues promptly.
• Presenting information clearly to large groups.
• Working non-traditional hours as required.

Connaissances

Customer service

Communication skills

Professionalism

Multilingual

Energetic personality

Description du poste

The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Tour Ambassador Supervisor.

Responsibilities

• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while waiting, on tour or in assigned areas.
• Providing a high level of customer service for the guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly, and be able to manage a big group.
• Performs other duties as necessary or required by management.
• Non-traditional hours (Nights, Weekends & Holidays as necessary).

Qualifications

• HIGH level of demonstrated professionalism and customer service.
• Excellent written and verbal skills – multi-lingual a plus.
• Energetic and outgoing personality.