Guest Ambassador

Live Nation Worldwide, Inc.; Cuyahoga Falls (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Six months caregiver leave

Roadie Babies program

Employee ticketing program

Job summary

Live Nation Entertainment is seeking a Guest Ambassador for a part-time seasonal role at our Ohio venue. You will greet guests, provide information, help with seating, and assist with merchandise and venue programs to ensure an engaging fan experience.

Role requires strong communication, teamwork, and the ability to walk and lift up to 50 lbs. You will support safety, CARE, and sustainability initiatives during events.

Qualifications

• 2+ years in guest service and communications.
• Excellent verbal, written and interpersonal communication skills.
• Good judgment, tact and diplomacy.
• Strong teamwork and ability to execute programs.
• Ability to walk, climb stairs and lift 50 lbs+ as needed.

Responsibilities

• Provide information and assistance to guests for an enjoyable venue experience.
• Communicate venue policies and procedures to guests entering the venue.
• Assist with seat finding, relocations and escorting guests to meet & greets.
• Direct restroom and concessions lines to minimize wait times.
• Resolve guest complaints and participate in sustainability programs.

Skills

Guest service experience

Interpersonal communication

Verbal communication

Written communication

Judgment and diplomacy

Teamwork

Mobility and stamina

Education

High School Diploma or equivalent

Job description

Job Summary: Title: Guest Ambassador Role Type: Part-Time Seasonal Workday Job Profile: 005448

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role

The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

Job Functions

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.

Qualifications

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solverExcellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Benefit Programs

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.