Port Ambassador

Hornblower Corp; San Diego (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

City Experiences is seeking a Port Ambassador in San Diego to drive ticket and merchandise sales, and to pursue partner opportunities in high-traffic areas. The role emphasizes exceptional customer service, effective communication, and the ability to convert inquiries into purchases.

Ideal candidates have a minimum of 1 year in direct customer service and some sales experience. Availability for nights, weekends, and major holidays is required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service in a direct selling role.
• Preferred experience in a B2C sales environment.
• Cash handling experience preferred.
• Must be available for nights, weekends and holidays.

Responsibilities

• Generate walk-up sales at the ticket booth and nearby high-traffic areas.
• Persuade guests to purchase tickets, merchandise and related opportunities.
• Upsell higher-value items when possible.
• Run sales reports after shifts for commission processing.
• Manage booth presentation and maintain appearance.
• Address guests by name and acknowledge special occasions.
• Explain products and prices and answer customer questions.
• Collect outstanding balances and payment vouchers from third parties.

Skills

Customer service

Sales experience

Cash handling

Communication

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Position Summary:

About us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About you:

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the opportunity:

The successful Port Ambassador will drive the commercial opportunity of the ticket booth and surrounding areas, capturing potentials guests that are in the area. The ultimate responsibility of this position is to increase on-site ticket sales, merchandise sales in addition to other partner opportunities as they present themselves.

Duties and Responsibilities:

Revenue Generation:

• Serves as point person in generating walk up sales, both in front of the ticket booth in addition to nearby areas with high foot traffic
• Successfully persuades guest to purchase tickets, merchandise and any other opportunities that exist within the specific ticket booth.
• Exhibits ability to bounce back quick from receiving a no, with the understanding that the success of the role is partially predicated on conversing with as many potential guests as possible.
• Upsells clients to higher value items if possible, including existing guests that may have already made a purchase.
• Following the conclusion of your shift, run reporting that reflects sales during that period, which are to be delivered to your supervisor for commission processing.

Operating Standards:

• Assists ticket booth staff in overseeing ticket booth presentation, including the appearance of the ticket booth.
• Maintains proper dress attire, including wearing of selling merchandise to further attract and increase chance of sales to a guest.
• Makes eye contact with all potential guests, maintaining composure while pushing for the sale.

Operational:

• Address guests by name and recognize their special occasions.
• Explain products or services and prices, and answer questions from customers.
• Collect outstanding balances for reservations and collect payment vouchers from third party
• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalency is required.
• Must have a minimum of 1 year customer service experience in a direct selling role
• Previous sales experience is preferred, especially in a B2C setting
• Cash handling experience preferred
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.