Total Waste Administrator - Document Destruction

Daniels Health; Northern (KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, and Vision coverage

Life Insurance

Paid Time Off

Job summary

Daniels Health in the United States is seeking a Total Waste Administrator - Document Destruction to partner with Sales, Operations, Finance, and Customer Service to drive customer satisfaction and growth.

The role focuses on delivering data-driven insights, preparing month-end reports, and building dashboards. Proficiency with Salesforce and Power BI is expected. This is a full-time position with travel 10–20% and benefits included.

Qualifications

• 2–5+ years in sales support, account management, operations, customer success or administration.
• Strong analytical and problem‑solving skills.
• Experience with Salesforce, Power BI, reporting tools and dashboards.
• Excellent communication, organizational and relationship-building skills.
• Ability to work independently while collaborating across multiple teams.
• Willingness to travel ~10–20% of the time.

Responsibilities

• Support customer accounts, service requests, and day-to-day operations.
• Analyze customer data to support RFPs, EBRs, and strategic account planning.
• Prepare month-end customer reports and maintain dashboards.
• Monitor contracts, vendor relationships, and whitespace opportunities.
• Partner with Account Managers to support retention and revenue growth.
• Serve as a trusted resource for customers and internal teams.
• Assist with new customer implementations and product rollouts.
• Identify process improvements to enhance efficiency and CX.
• Travel periodically to support sales and customer activities.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Organizational skills

Problem solving

Tools

Salesforce

Power BI

Job description

Are you highly organized, analytical, and passionate about delivering exceptional customer support? We are seeking a Total Waste Administrator - Document Destruction to support our Secure Document Destruction (Shredding) business unit. In this role, you will partner with Sales, Operations, Finance, and Customer Service teams to drive customer satisfaction, support revenue growth, and deliver data-driven insights that help grow the business.

What You'll Do:

• Support customer accounts, service requests, and day-to-day business operations.
• Analyze customer data to support RFPs, Executive Business Reviews (EBRs), and strategic account planning.
• Prepare month-end customer reports and maintain business dashboards.
• Monitor customer contracts, vendor relationships, and whitespace opportunities for account growth.
• Partner with Account Managers to support retention, revenue growth, and profitability goals.
• Serve as a trusted resource for customers and internal teams.
• Assist with new customer implementations, product rollouts, and strategic customer meetings.
• Identify process improvement opportunities that enhance operational efficiency and customer experience.
• Travel periodically (typically once per month or every other month) for 3 to 7 days at a time to support sales teams, customer implementations, business reviews, and key account initiatives.

What You'll Bring:

• 2-5+ years of experience in sales support, account management, operations, customer success, or administration.
• Strong analytical and problem-solving skills.
• Experience with Salesforce, Power BI, reporting tools, and dashboards.
• Excellent communication, organizational, and relationship-building skills.
• Ability to work independently while collaborating across multiple teams.
• Willingness and ability to travel approximately 10-20% of the time, including occasional multi-day trips to support customer and sales activities.

Physical Requirements:

• Ability to stand for extended periods when required.
• Ability to lift up to 50 pounds.
• Ability to travel to customer locations as needed, typically once per month or every other month for periods ranging from 3 days to 1 week.

Why Daniels?

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5-year vesting schedule
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
• Permanent Role: Full-time, Monday - Friday
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

$55,297 - $70,015 a year

The pay range for this position is $55,297 to $70,015 base salary.Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees’ well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.