Total Rewards Specialist 1, Full Time

University of Miami; United States; Hybrid; USD 48,000 - 64,000; Full time

Job summary

The Total Rewards Specialist 1 at University of Miami handles inquiries about benefit programs, including life, health, spending accounts, COBRA and retirement plans. This hybrid role requires on-site work three days per week at the Coral Gables campus.

Initial training runs Monday–Friday, 8:30–5:00, with post-training hours 9:00–18:00. You will respond to questions, assess needs, and provide accurate information while documenting interactions and supporting benefits events.

Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: Minimum 2 year of relevant experience required.
• Certification and Licensing: Refer to department description for applicable certification requirements.
• Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Responds to employee questions and inquiries about employee benefits programs and policies.
• Identifies and assesses customers’ needs to achieve satisfaction.
• Builds trust with customers through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
• Meets department customer service call handling targets.
• Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints.
• Determines appropriate resolution in partnership with department leadership.
• Keeps records of customer interactions, process customer accounts and file documents.
• Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

Education

High School diploma or equivalent

Job description

Location and Work Arrangement

Location: Coral Gables Campus

Work Arrangement: Hybrid (minimum 3 days on-site per week)

Schedule Initial training period: Monday–Friday, 8:30 AM – 5:00 PM

Post-training schedule: Monday–Friday, 9:00 AM – 6:00 PM

Job Title

The Total Rewards Specialist 1 responds to inquiries related to benefit programs and policies over the phone, in writing or person. Key responsibilities include resolution of matters pertaining to employee benefit programs, including life, health, medical/dependent care spending accounts, COBRA as well as retirement plans.

CORE JOB FUNCTIONS

• Responds to employee questions and inquiries about employee benefits programs and policies.
• Identifies and assesses customers’ needs to achieve satisfaction.
• Builds trust with customers through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods/tools to address benefits concerns.
• Meets department customer service call handling targets.
• Provides timely resolution to complaints; researches expressed concern, and evaluates options to remedy complaints.
• Determines appropriate resolution in partnership with department leadership.
• Keeps records of customer interactions, process customer accounts and file documents.
• Provides ongoing support to the Benefits department to include assisting with open enrollment activities, attending benefits fairs, etc.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education: High School Diploma or equivalent/relevant experience, certification or license
• Experience: Minimum 2 year of relevant experience required
• Certification and Licensing: Refer to department description for applicable certification requirements

• Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Compensation and Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About the University of Miami

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Job Status: Full time Employee Type: Temporary

Mission and Community

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.