Top Secret Palantir Field Service Representative
Insight Global
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Benefits offered by this job
Job summary
Qualifications
- 4+ years of experience in field service support or related technical role, preferably in defense/military.
- Ability to travel and work on-site; travel varies by location.
Responsibilities
- Set up and maintain Palantir systems on-site.
- Train users on hardware and software.
- Log all activities and support upgrades.
Skills
Job description
Insight Global is hiring for multiple locations across: Stuttgart & Ramstein, Germany, Molesworth, UK, Yokosuka, Japan, Juneau, Alaska, Honolulu, Hawaii, Colorado Springs, CO, Vandenburg & San Francisco, CA, Miami & Ft Walton, FL, Ft Bragg, NC, Washington, DC.
Pay Rate: $35-89/hour. Pay is hourly and varies by level of experience and location.
Requirements
- Top Secret Clearance with SCI eligibility
- 4+ years of experience in field service support or a related technical role, preferably within a defense or military environment
- Proficiency with at least one Palantir Product (Gotham, Gaia, Foundry or Maven/MSS). Requirements vary by location/program
- Strong technical knowledge in computer systems, networks, and software applications
- Experience with system testing, troubleshooting, and repairs to ensure optimal performance. Scripting experience preferred
- Ability to travel and work on-site; travel as needed. Travel CONUS/OCONUS requirements vary by location/program
- Prior experience training users is strongly preferred
The Role
We are seeking talented military operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting the client's implementation teams to support and strengthen partnerships with the user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new use cases, and solve unique and challenging problems. You will help facilitate collaboration across a global enterprise while ensuring the customers' continued success. These are customer-facing roles that require strong communication and attention to detail.
Core Responsibilities
- Set up and maintain Palantir systems on-site
- Test, troubleshoot, and fix system issues
- Train users on how to operate and maintain both hardware and software
- Quickly respond to and resolve technical problems
- Log all activities, issues, and fixes
- Support system upgrades and changes
- Work closely with military teams and other users to ensure smooth adoption
- Share feedback to improve the system based on real-world use
Benefits
Benefit packages for this role start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Paid leave is provided as per applicable law.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Staffing and Recruiting
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