Top Producer Support Specialist — Hybrid (Life Operations)

Primerica; United States; Hybrid; USD 52.000 - 57.000; Vollzeit

Benefits dieser Stelle

Day one health, dental, and vision

401(k) Plan with employer match

Vacation, sick, holiday and volunteer

Life and disability insurance

Flexible Spending Account & Health SAV

Professional development

Tuition reimbursement

Company-sponsored events

Zusammenfassung

Primerica is seeking a Customer Service Representative - Top Producer Support (Platinum Specialist) to partner with Top Producers, resolving issues and expediting processing within Home Office operations. The role serves as the primary liaison to minimize delays and improve the Field's experience.

This hybrid position requires 3 days onsite in the Duluth, Georgia office and 2 days remote weekly, with a salary range of $52K-$57K and sponsorship not available.

Qualifikationen

• Bachelor's Degree or equivalent work experience in Insurance Industry.
• Bi-lingual (English/Spanish) is preferred.
• Life License required or obtained within 60 days of hire.
• Knowledge of Insurance Operations.
• Excellent writing, presentation, communication and coaching skills.
• Excellent organizational skills.
• Excellent problem solving/analysis skills.
• Excellent interpersonal skills.
• Ability to manage multiple priorities and prioritize appropriately.
• Ability to quickly and efficiently adapt to changes in procedures or policies.

Aufgaben

• Develop and maintain relationships with Top Producer members.
• Consistently excel in service expectations.
• Provide support to the members in all aspects of Life Operations, including Compensation and Licensing.
• Act as an advocate for the members' cause.
• Represent Field's interest in company meetings.
• Relate to business owners and the sales mentality.
• Work independently with little direction.
• Think outside the box.
• Acts as an Subject Matter Expert in all areas of Life Insurance Operations.
• Answers telephone inquiries.
• Research and problem-solve issues.
• Mentor new associates.
• Represent unit in staff meetings for improvement opportunities and processing gaps.
• Prepare and analyze business.
• Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations.
• Remain current on all policies and procedures.

Kenntnisse

Bi-lingual (English/Spanish)

Life Insurance knowledge

Excellent communication skills

Problem solving/analysis

Ausbildung

Bachelor's Degree or equivalent work experience in Insurance Industry

Jobbeschreibung

Primerica is seeking a Customer Service Representative - Top Producer Support (Platinum Specialist) to partner with Top Producers, resolving issues and expediting processing within Home Office operations. The role serves as the primary liaison to minimize delays and improve the Field's experience.

This hybrid position requires 3 days onsite in the Duluth, Georgia office and 2 days remote weekly, with a salary range of $52K-$57K and sponsorship not available.