Insurance Customer Care Specialist (Remote/Hybrid)

Primerica; Duluth (GA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan with employer match

Paid time off

Life and disability insurance

FSA/HSA

Professional development

Tuition reimbursement

Company events

Job summary

Primerica in Duluth, GA is seeking a Customer Service Representative 1 to deliver exemplary service to policyholders and agents. The role involves handling inquiries about billing, policy coverage, underwriting, or changes, with strong emphasis on accuracy and courtesy.

Remote or hybrid work is possible after training, requiring sufficient internet speed. The position is full-time, Monday–Friday, 9:00am–6:00pm, offering the potential for career growth and a comprehensive benefits package.

Qualifications

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers

Responsibilities

• Respond to inquiries about term life policies in a concise and courteous manner
• Document all research findings thoroughly; forward corrections for processing when needed
• Identify priority situations and notify appropriate parties

Skills

Excellent communication

Excellent PC skills

Microsoft Word

Attention to detail

Handle irate customers

Customer service

Education

High school diploma or GED

Job description

Primerica in Duluth, GA is seeking a Customer Service Representative 1 to deliver exemplary service to policyholders and agents. The role involves handling inquiries about billing, policy coverage, underwriting, or changes, with strong emphasis on accuracy and courtesy.

Remote or hybrid work is possible after training, requiring sufficient internet speed. The position is full-time, Monday–Friday, 9:00am–6:00pm, offering the potential for career growth and a comprehensive benefits package.