Customer Service Representative - Client Services

Primerica; United States; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day one health, dental, and vision

401(k) Plan with employer match

Vacation, sick, holiday and volunteer

Life and disability insurance

FSA/HSA

Professional development

Tuition reimbursement

Company-sponsored events

Job summary

Primerica in Duluth, Georgia is seeking a Customer Service Representative 1 to join the Agent Services department. The role supports term life policyholders and agents, handling inquiries about billing, coverage, underwriting, and policy changes.

Remote or hybrid work is possible after training, with internet speed requirements. This entry-level position offers career growth opportunities and a structured progression path within Primerica.

Qualifications

• 1 year call center experience preferred but not required.
• Minimum high school diploma or GED.
• Insurance or financial services experience is a plus.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to maintain knowledge of company's products and procedures.
• Ability to communicate professionally with irate customers.

Responsibilities

• Deliver exemplary customer service to Primerica term life policyholders and agents.
• Address inquiries regarding billing, policy coverage, underwriting, or changes.
• Identify concerns, ask questions, and document research findings.
• Make corrections identified during calls and forward for processing.
• Recognize priority situations and notify appropriate parties.

Skills

Call center experience

Excellent verbal and written comms

Customer service

Attention to detail

Maintain product knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

Excited to grow your career with the company?

We value our talented employees, and whenever possible strive to help our employees grow professionally before recruiting new talent to our open jobs. If you see an open job opportunity that you think is right for you,

Responsibilities & Qualifications

Our teammates make all the difference in our success.

About this Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.

Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.

The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Responsibilities & Qualifications

In addition, the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.

Qualifications, Skills and Abilities:

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers

Schedule:

• 40 hours per week
• Monday-Friday 9:00am - 6:00 pm

Salary:

• $30,000-$33,000 based on experience

Remote work requirements:

• Internet Access - speed requirements:
• Upload speed 8mbps
• Download speed 15mbps

Additional information:

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA status:
This position is exempt (not eligible for overtime pay):

No

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.