Tools Support Engineer

Right Hire Consulting LLC; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Right Hire Consulting LLC seeks an ALM Tools Support Engineer to join the Direct Delivery (DPO COE) team. You will provide expert support for Application Lifecycle Management tools, including deployment, configuration, troubleshooting, user support, and automation to boost project efficiency.

Responsibilities include managing users/projects, tailoring workflows, building dashboards, and ensuring smooth integrations with other systems.

Qualifications

• Strong knowledge of Microfocus QC/ALM/Octane tools.
• Experience in ALM tool administration, troubleshooting, and customization.
• Expertise in SQL queries, scripting, and automation.
• Understanding of software development, configuration management, and change control processes.
• Excellent written and verbal communication skills.

Responsibilities

• Troubleshoot user-reported ALM issues and provide resolutions.
• Create users and projects, configure ALM tools, monitor usage.
• Tailor tools to project requirements, including workflows, alerts, dashboards.
• Develop user guides and conduct training on ALM best practices.
• Support automation of repetitive tasks and tool scripting.
• Generate dashboards, charts, and audit reports for teams.
• Ensure integration of ALM tools with other systems and oversee migrations.
• Monitor and manage centralized ALM services and licenses.

Skills

ALM tool administration

SQL & scripting

Automation & scripting

Troubleshooting

Cross-functional collaboration

Documentation & training

Analytical thinking

Independent worker

Communications skills

Tools

Micro Focus QC/ALM/Octane

Job description

We are seeking an ALM Tools Support Engineer to join the Direct Delivery (DPO COE) team and provide expert support for Application Lifecycle Management (ALM) tools. This role involves tool deployment, configuration, troubleshooting, user support, and automation to enhance project efficiency. The ideal candidate will collaborate with global engineering teams, ensuring seamless tool integration and performance.

Key Responsibilities

• ALM Tool Support: Troubleshoot user-reported issues and provide resolutions.
• User & Project Management: Create new users and projects, configure ALM tools, and monitor usage.
• Customization & Configuration: Tailor tools to project requirements, including workflows, alerts, and dashboards.
• Training & Best Practices: Develop user guides, conduct training, and promote ALM tool best practices.
• Automation & Scripting: Support automation of repetitive tasks and tool-related scripting.
• Data Extraction & Reporting: Generate dashboards, charts, and audit reports for engineering and management teams.
• Integration & Migration: Ensure seamless integration of ALM tools with other systems and oversee project migrations.
• System Administration: Monitor and manage centralized ALM services, including license servers, databases, and application services.
• Upgrades & Testing: Pilot new tools, test upgrades, and collaborate with IT for implementation.

Required Skills & Qualifications

• Strong knowledge of Microfocus QC/ALM/Octane tools.
• Experience in ALM tool administration, troubleshooting, and customization.
• Expertise in SQL queries, scripting, and automation.
• Understanding of software development, configuration management, and change control processes.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a global, cross-functional environment.
• Excellent written and verbal communication skills.
• Experience working with engineering teams, project management tools, and IT infrastructure.

Preferred Qualifications

• Experience integrating Microfocus ALM tools with third-party applications.
• Familiarity with macro creation, dashboards, and reporting customization.
• Knowledge of networking, database management, and software development lifecycle.
• Champion Inclusion: Foster a collaborative and inclusive work environment.
• Communicate Clearly: Effectively convey technical and non-technical information.
• Cultivate Relationships: Build strong partnerships across teams and functions.
• Instill Ownership: Take initiative and drive accountability for tool performance.
• Inspire Growth: Provide mentorship and coaching to enhance team capabilities.
• Propel Change: Innovate and optimize ALM tool utilization to improve project outcomes.

Why Join Us?

• Work on cutting-edge ALM solutions supporting global engineering teams.
• Gain hands-on experience with industry-leading tools and technologies.
• Join a dynamic team focused on innovation, efficiency, and continuous improvement.

If you have a strong ALM tools background and a passion for optimizing engineering workflows.