Tools Service Technician

TempWorks Software Incorporated; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

A well-established power tools distribution service in Cleveland, OH is looking for a Tools Service Technician. The role involves servicing tools, customer interaction, and various technical tasks. Ideal candidates have hands-on experience and are skilled in using ERP systems. This is a direct hire opportunity, offering competitive pay with benefits.

Benefits

Health, dental, and vision insurance

PTO

Qualifications

• 3-5 years of experience in servicing pneumatic and electrical tools.
• Strong customer service background in manufacturing and construction.
• Proficiency with ERP systems, particularly Epicor P21.

Responsibilities

• Evaluate and repair pneumatic and electrical tools.
• Communicate with customers about repair statuses.
• Prepare accurate cost estimates and create quotes.

Skills

Customer service

Technical diagnostics

Organizational skills

Tools

ERP systems

Microsoft Word

Microsoft Excel

Job description

A well-established power tools distribution and service provider in Cleveland, OH is seeking a skilled and detail-oriented Tools Service Technician to join their growing team as a direct hire. If you have hands-on experience servicing tools and enjoy supporting customers across the manufacturing and construction industries, we’d love to hear from you!

What we can do for YOU:

• Pay: $18-22/hr; based on experience
• Schedule: Monday – Friday; 7:30 – 4pm
• Health, dental, and vision insurance
• PTO

Responsibilities:

• Receive and evaluate pneumatic and electrical tools for repair
• Perform repairs, warranty work, and prepare accurate cost estimates
• Create and submit quotes and repair orders using ERP software
• Communicate effectively with customers regarding repair status and follow-ups
• Assist with special projects and perform counter sales duties when needed
• Support general office, building maintenance, and shipping/receiving activities
• Receive tool breakdowns from suppliers and compile part lists for necessary repairs

Qualifications:

• 3–5 years of experience servicing pneumatic and electrical tools
• Strong customer service background in a business serving manufacturing and construction industries
• Proficiency with ERP systems (Epicor P21 preferred), including order entry and quote preparation
• Skilled in Microsoft Word and Excel
• Ability to diagnose tool issues, identify necessary parts, and manage repair workflows
• Reliable, organized, and able to handle a variety of technical and logistical tasks

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.