Tools Management Engineer

TeleWorld Solutions; Plano (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

TeleWorld Solutions seeks a Senior Web-Based Tools Management Engineer to lead the development and support of internal and external customer tools. You will own end-to-end web tool concepts, development, and delivery, partnering with teams across the organization.

You will shape the vision for short- and long-term web tools strategy, integrating AI capabilities, and ensuring robust security, scalability, and governance while aligning with customer needs and BT requirements.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science or Web-based Development; Advanced degree preferred.
• 5–8 years of industry experience within Web Content Management Space.
• Experience translating customer and business requirements into technical requirements and tangible product changes.
• Experience implementing AI and automation to enhance functionality for customer interface tools
• Good understanding of basic security on web applications and platforms
• Experience with cloud governance, datacenter architectures and automation
• Knowledge of Telecom technologies and processes

Responsibilities

• Manage the development and support of internal and external customer interface tools (TIMS, SW SFTP, Confluence portals).
• Drive development strategy for both short-term and long-term web-based tools to improve efficiency.
• Provide inputs to benchmark requirements for information content management tools.
• Oversee planning and integration of AI technologies for existing and new tools.
• Ensure tool standards, security, infrastructure, and hardware meet customer needs.
• Develop tooling scripts and promote automation for customer activities.

Skills

Web tools management

AI/automation

Security fundamentals

Cloud governance

Telecom tech know-how

Management experience

Education

Bachelor’s Degree in Engineering, CS or Web-based Development

Advanced degree preferred

Tools

TIMS

SW SFTP

Confluence

Job description

TeleWorld Solutions is seeking a Senior Web-Based Tools Management Engineer to join our Wireless Networks team. As part of team, you will get a chance to work with leading edge technology provided to our customers and manage tool development to help develop and deliver critical content effectively to their commercial networks. Your creative and technological talents are showcased in managing tools and processes that are best in class for both internal and external customers. You will have end-to-end ownership for the web-based tools development from the initial concepts through development, with the final reward being able to see the tool designs actually implemented and used by customers.

NOTE signed NDA required for this role.

If you have ambitions to be a part of a Best in Class organization, Samsung’s Networks Engineering team is the place to be! The role of the Wireless Networks Team is to support our carrier customers through innovative technology road map. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.

Who We Are The Architects of What Connects Us

You find the signal in the noise of data. We build the signal itself.

We are TeleWorld Solutions, and we are the strategic backbone for the world's most ambitious wireless networks. We're not just consultants; we're the engineers, designers, and problem-solvers that operators, OEMs, and tower giants trust to bring their boldest visions to life.

Our playground is the invisible architecture of connection-from vast macro networks to the hyper-precise world of DAS, Small Cells, and Wi-Fi. With a legacy of hundreds of thousands of successful implementations, we help our clients navigate the entire lifecycle of their network from the first line of a design to the final optimization, and every critical decision about performance and value in between.

Why does this matter to you?

The complex data you will master-the CDRs, network KPIs, and customer signals-flows from the very infrastructure we design and optimize. You won't just be analyzing abstract numbers; you'll be interpreting the digital heartbeat of networks that we helped bring to life. Your insights will directly influence the next generation of those networks.

Here, your work as a data storyteller is powered by deep, tangible engineering excellence. You provide the "what" and "why." We provide the "how" on a global scale.

Welcome to the engine room of connection. Let's build what's next

• Manage the development and support of all internal and external customer interface tools (TIMS (Technical Information Management System), SW SFTP, Portals on Confluence, etc.)
• Implement a vision to drive the development of both small (short-term solutions) and large (long-term solutions) web-based tools strategy and goals to make the group more efficient and effective for the customers
• As a subject matter expert in the latest web-based tools, candidate will be responsible for providing inputs and helping to drive the benchmark requirements for the development and implementation of information content management tools
• Manage the planning and integration of AI technologies for existing and new web-based tools used by internal and external customers
• Manage each tool’s underlying standards, security, software, infrastructure, and hardware requirements and implementation to keep the tools compliant and meeting the needs of the customers
• Manage the development of tooling scripts and their commercialization for automation and efficient operation of customer activities
• Bachelor’s Degree in Engineering, Computer Science or Web-based Development; Advanced degree is preferred
• Minimum of five (5) - eight (8) years of Industry experience within Web Content Management Space
• Management experience with driving and implementing new web-based development within Information Management and customer engagement tools
• Experience at translating customer and business requirements into technical requirements, specifications, and tangible product changes
• Experience with implementing AI and automation to enhance and improve functionality and efficiency for customer interface tools experience
• Good understanding of the fundamental aspects of basic security on web applications and platforms
• Experience with technical infrastructure design methodologies and datacenter architectures and automation
• Experience building a cloud governance plan, setting best cloud practices and procedures
• Good understanding of Telecom technologies and processes

Necessary Skills and Attributes

• Excellent written, oral communication and team focused but entrepreneurial spirit
• Management capabilities to handle multiple projects simultaneously
• Management skills to be able to communicate effectively, manage development time and implementations, indirectly manage internal resources, manage external vendors, and deliver updated status reports on activities as required
• Self-motivated, natural drive to learn and pickup new challenges
• Critical thinking, problem-solving ability, and courage to challenge the status quo
• Results oriented driven, not satisfied until the job is complete with the highest quality
• People skills in being able to work and interact with multiple groups and customers to develop the best-in-class web-based tools for Samsung Networks

Join Our Veteran-Friendly Team

Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.

TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.