Tools Department Customer Service Associate

Lowe's Companies, Inc.; Town of Amherst (NY); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee-‑

Job summary

Lowe’s is seeking a Customer Service Associate in New York to welcome customers, help them find products, and provide friendly service in a fast-paced store environment.

You will assist with locating merchandise, process orders and deliveries, and may rotate across departments to ensure an excellent shopping experience. This part-time role includes benefits and growth opportunities at Lowe’s.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual skills

Tools

Smartphones and tablets

Job description

Lowe’s is seeking a Customer Service Associate in New York to welcome customers, help them find products, and provide friendly service in a fast-paced store environment.

You will assist with locating merchandise, process orders and deliveries, and may rotate across departments to ensure an excellent shopping experience. This part-time role includes benefits and growth opportunities at Lowe’s.