Tool Repair Estimator

Hubbell Incorporated; Londonderry (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Hubbell Incorporated in Londonderry, NH, is seeking a Tool Repair Estimator to support administrative estimates for tooling repairs and customer communications. You will review repair requests, prepare estimates, and obtain customer approvals for processing.

Responsibilities include entering repair orders in SAP/Salesforce, prioritizing work, tracking repair status updates, and supporting shipping documentation while delivering exceptional service.

Qualifications

• High School Diploma required; strong written and verbal communication.
• Experience with customer service and administrative tasks.
• Proficiency in Excel and data entry for repair estimates.

Responsibilities

• Review incoming tool repair requests and prepare repair estimates for customer approval.
• Contact customers by phone or email to discuss repair costs and obtain authorization.
• Enter and maintain repair orders, estimates, and customer information in SAP and Salesforce.
• Assist in prioritizing repair work based on customer needs and workload.
• Track status of tools and provide updates to customers as needed.
• Coordinate with team to ensure orders are processed accurately.
• Assist with shipping/receiving documentation for tool movements.
• Respond to customer questions regarding repair status, pricing and completion dates.

Skills

Customer service

Verbal communication

Organizational skills

Education

High School Diploma

Tools

SAP

Salesforce

Job description

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The Tool Repair Estimatorprovides administrative services by creating and coordinating the estimates for tooling repairs and assists customers with facilitating the processing of their tools being repaired.

Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:

• Reviewing incoming tool repair requests and preparing repair estimates for customer approval.
• Contact customers by phone or email to discuss repair costs and obtain authorization to proceed with repairs.
• Entering and maintaining repair orders, estimates, and customer information in SAP and Salesforce.
• Assisting in prioritizing repair work for the Tool Repair Technicians based on customer needs, turnaround expectations, and workload.
• Tracking the status of tools through the repair process and providing updates to customers as needed.
• Coordinating with team members to ensure repair orders processed accurately and efficiently.
• Assisting with shipping and receiving documentation to support the movement of tools.
• Responding to customer questions regarding repair status, pricing and expected completion dates.
• Maintaining organized records and ensuring all paperwork completed accurately and on time.
• Supporting a safe, productive, team-oriented work environment while helping deliver excellent customer service.

What will help you thrive in this role?

• High School Diploma
• Microsoft Excel
• Maintain composure and positive attitude in a fast-paced environment
• Maintain a calm, patient and positive demeanor when communicating with customers
• Possess strong verbal communication skills and the ability to actively listen, understand concerns and provide clear and effective responses.
• Effectively manage situations without becoming frustrated and remain focused on delivery exceptional service and solutions to customers.

Building Relationships and Networks

Communicating and Influencing

Customer Focus

Enabling Execution

Initiative and Drive

Positive Approach and Stress Tolerance

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.