Tono | Woodbury - Shift Leader

Tono; Woodbury (MN); On-site; USD 24,796 - 30,651; Full time

Benefits offered by this job

Competitive Hourly Wage

Job summary

Tier1usa in Woodbury, MN is seeking a Shift Leader to oversee daily operations and ensure high standards of food quality and service. The role requires managing staff, handling customer complaints, and ensuring safety regulations are met.

The ideal candidate will have strong leadership skills, at least 1 year of restaurant management experience, and be willing to obtain a food safety manager certification. Flexibility in schedule (20-40 hours) is essential.

Qualifications

• 1+ years of restaurant managerial experience.
• Must have or be willing to obtain a food safety manager certification.

Responsibilities

• Oversee team members and ensure policy compliance.
• Ensure food safety and cleanliness standards.
• Train and manage team members effectively.
• Lead customer service efforts and handle complaints.

Skills

Bilingual in Spanish

Leadership and team management

Communication and problem-solving

Food safety management

Organizational and multitasking

Education

Highschool Diploma or GED

Job description

Address 437 Commerce Drive, Woodbury, MN, 55125, US

Compensation $18.00 - $22.25/hour

Job Type Permanent

Highlights

• Ability to work under pressure

Shift Leader Role: The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Essential/Primary responsibilities

Job Responsibilities:

• Managing: Oversee team members, ensuring they follow company policies and perform their duties effectively.
• Food Safety Compliance: Ensure that all food safety regulations and company standards are met during your shift.
• Staff Safety: Ensure that safety protocols are followed to maintain a safe working environment for all team members.
• Closing/Opening Duties: Perform and oversee all necessary tasks to open or close the restaurant efficiently.
• Handling Customer Complaints: Address and resolve any customer complaints promptly and professionally.
• Ensuring Customer Service: Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
• Cash Handling: Engage in cash handling procedures to ensure accuracy and security.
• Cleanliness: Ensure that the restaurant is clean and well-maintained throughout the shift.
• Ensuring Food Quality Standards: Oversee food preparation and presentation to ensure it meets company quality standards.
• Training: Train new and existing team members to perform their duties effectively.
• Managing Labor Cost: Monitor and manage labor costs by adjusting staff levels as needed.
• Ensuring Adherence to Recipes: Ensure that all recipes are followed precisely to maintain consistency in food quality.
• Ensuring Smooth Shift Operations: Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.

Secondary Responsibilities

• Attend Bi-Annual all team meetings.
• Execute a variety of different tasks as needed in accordance with General Management
• Other responsibilities provided by the manager that may apply.

Skills/Competencies to include

• Preferred Bilingual in Spanish – reading, writing and speaking.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage and train team members effectively.
• Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards
• Strong organizational and multitasking abilities.

Physical Demands

Ability to stand for extended periods and work in a fast-paced environment.

May require lifting up to 50 lbs.

Years of Experience: 1+ years of restaurant managerial experience

Education: Highschool Diploma or GED required.

Benefits: Competitive Hourly Wage.

Availability: 20-40 hours; flexible schedule to be set up with supervisor.