Tono | Coon Rapids - Shift Leader

Tier1usa; Coon Rapids (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Job summary

Tier1usa is seeking a Shift Leader in Coon Rapids, MN to oversee restaurant operations and ensure high standards of food quality and customer service. The Shift Leader is responsible for managing team members, handling customer complaints, and ensuring compliance with safety protocols.

The ideal candidate should have over one year of restaurant managerial experience and a high school diploma. The position offers competitive hourly wage with flexible scheduling.

Qualifications

• 1+ years of restaurant managerial experience.
• Strong leadership and management skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee daily operations and manage the team during shifts.
• Ensure compliance with food safety regulations.
• Train new and existing staff as needed.

Skills

Bilingual in Spanish

Leadership skills

Communication skills

Problem-solving abilities

Organization skills

Multitasking abilities

Education

Highschool Diploma or GED

Tools

Food safety manager certification

Job description

Address 3500 124th Avenue Northwest, Coon Rapids, MN, 55433, US

Highlights

• Ability to work under pressure

Description

Shift Leader Role: The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Essential/Primary responsibilities:

Job Responsibilities:

• Managing: Oversee team members, ensuring they follow company policies and perform their duties effectively.
• Food Safety Compliance: Ensure that all food safety regulations and company standards are met during your shift.
• Staff Safety: Ensure that safety protocols are followed to maintain a safe working environment for all team members.
• Closing/Opening Duties: Perform and oversee all necessary tasks to open or close the restaurant efficiently.
• Handling Customer Complaints: Address and resolve any customer complaints promptly and professionally.
• Ensuring Customer Service: Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
• Cash Handling: Engage in cash handling procedures to ensure accuracy and security.
• Cleanliness: Ensure that the restaurant is clean and well-maintained throughout the shift.
• Ensuring Food Quality Standards: Oversee food preparation and presentation to ensure it meets company quality standards.
• Training: Train new and existing team members to perform their duties effectively.
• Managing Labor Cost: Monitor and manage labor costs by adjusting staff levels as needed.
• Ensuring Adherence to Recipes: Ensure that all recipes are followed precisely to maintain consistency in food quality.
• Ensuring Smooth Shift Operations: Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.

Secondary Responsibilities:

• Attend Bi-Annual all team meetings.
• Execute a variety of different tasks as needed in accordance with General Management.
• Other responsibilities provided by the manager that may apply.

Skills/Competencies to include:

• Preferred Bilingual in Spanish – reading, writing and speaking.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage and train team members effectively.
• Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards.
• Strong organizational and multitasking abilities.

Physical Demands

Ability to stand for extended periods and work in a fast-paced environment.

May require lifting up to 50 lbs.

Years of Experience: 1+ years of restaurant managerial experience

Education: Highschool Diploma or GED required.

Benefits: Competitive Hourly Wage.

Availability: 20-40 hours; flexible schedule to be set up with supervisor.