Tono | Inver Grove Heights - Shift Leader

Tier1usa; Inver Grove Heights (MN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive Hourly Wage

Job summary

Tier1usa in Inver Grove Heights is looking for a Shift Leader to manage daily operations, ensuring high food quality and safety standards. This role involves supervising a team, handling customer queries, and ensuring exceptional service.

The ideal candidate will have at least 1 year of restaurant management experience and a high school diploma or GED. We offer a competitive wage of $18.00/hour and a flexible schedule.

Qualifications

• 1+ years of restaurant managerial experience.
• Must have or be willing to obtain food safety manager certification.
• Ability to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Oversee team members ensuring company policies are followed.
• Ensure food safety regulations and quality standards are met.
• Lead the team in providing exceptional customer service.

Skills

Bilingual in Spanish

Leadership

Communication

Problem-solving

Multitasking

Education

High school Diploma or GED

Tools

Food Safety Certification

Job description

Address 5751 Blaine Avenue East, Inver Grove Heights, MN, 55076, US

Compensation $18.00/hour

Schedule Full time

Job Type Permanent

Highlights

• Ability to work under pressure

Shift Leader Role: The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Essential/Primary responsibilities:

Job Responsibilities:

• Managing: Oversee team members, ensuring they follow company policies and perform their duties effectively.
• Food Safety Compliance: Ensure that all food safety regulations and company standards are met during your shift.
• Staff Safety: Ensure that safety protocols are followed to maintain a safe working environment for all team members.
• Closing/Opening Duties: Perform and oversee all necessary tasks to open or close the restaurant efficiently.
• Handling Customer Complaints: Address and resolve any customer complaints promptly and professionally.
• Ensuring Customer Service: Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
• Cash Handling: Engage in cash handling procedures to ensure accuracy and security.
• Cleanliness: Ensure that the restaurant is clean and well-maintained throughout the shift.
• Ensuring Food Quality Standards: Oversee food preparation and presentation to ensure it meets company quality standards.
• Training: Train new and existing team members to perform their duties effectively.
• Managing Labor Cost: Monitor and manage labor costs by adjusting staff levels as needed.
• Ensuring Adherence to Recipes: Ensure that all recipes are followed precisely to maintain consistency in food quality.
• Ensuring Smooth Shift Operations: Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.

Secondary Responsibilities:

• Attend Bi-Annual all team meetings.
• Execute a variety of different tasks as needed in accordance with General Management
• Other responsibilities provided by the manager that may apply.

Skills/Competencies to include:

• Preferred Bilingual in Spanish – reading, writing and speaking.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage and train team members effectively.
• Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards
• Strong organizational and multitasking abilities.

Physical Demands:

Ability to stand for extended periods and work in a fast-paced environment.

May require lifting up to 50 lbs.

Years of Experience:

1+ years of restaurant managerial experience

Education:

Highschool Diploma or GED required.

Benefits:

Competitive Hourly Wage.

Availability:

20-40 hours; flexible schedule to be set up with supervisor.