Tono | Elk River - Shift Leader

Tier1usa; Elk River (MN); On-site; USD 24,796 - 30,651; Full time

Benefits offered by this job

Competitive Hourly Wage

Job summary

Tier1usa is hiring a Shift Leader in Elk River, MN, to oversee daily operations in a restaurant setting. You will ensure high standards of food quality, safety, and customer service while managing a team effectively.

Ideal candidates should have at least 1 year of managerial experience, a high school diploma, and preferably be bilingual in Spanish. This full-time position offers compensation between $18.00 - $22.25 per hour based on experience.

Qualifications

• 1+ years of restaurant managerial experience.
• Ability to stand for extended periods and work in a fast-paced environment.
• May require lifting up to 50 lbs.

Responsibilities

• Oversee team members, ensuring policies are followed.
• Ensure food safety regulations are met.
• Address customer complaints promptly.
• Lead the team to provide exceptional customer service.
• Monitor and manage labor costs.

Skills

Bilingual in Spanish

Leadership skills

Communication abilities

Problem-solving skills

Food safety certification

Organizational abilities

Multitasking abilities

Education

High School Diploma or GED

Job description

Address 18150 Zane Street Northwest, Elk River, MN, 55330, US

Compensation $18.00 - $22.25/hour

Schedule Full time

Job Type Permanent

Highlights

• Ability to work under pressure

Shift Leader Role

The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Essential/Primary responsibilities:

• Managing: Oversee team members, ensuring they follow company policies and perform their duties effectively.
• Food Safety Compliance: Ensure that all food safety regulations and company standards are met during your shift.
• Staff Safety: Ensure that safety protocols are followed to maintain a safe working environment for all team members.
• Closing/Opening Duties: Perform and oversee all necessary tasks to open or close the restaurant efficiently.
• Handling Customer Complaints: Address and resolve any customer complaints promptly and professionally.
• Ensuring Customer Service: Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
• Cash Handling: Engage in cash handling procedures to ensure accuracy and security.
• Cleanliness: Ensure that the restaurant is clean and well-maintained throughout the shift.
• Ensuring Food Quality Standards: Oversee food preparation and presentation to ensure it meets company quality standards.
• Training: Train new and existing team members to perform their duties effectively.
• Managing Labor Cost: Monitor and manage labor costs by adjusting staff levels as needed.
• Ensuring Adherence to Recipes: Ensure that all recipes are followed precisely to maintain consistency in food quality.
• Ensuring Smooth Shift Operations: Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.

Secondary Responsibilities:

• Attend Bi-Annual all team meetings.
• Execute a variety of different tasks as needed in accordance with General Management
• Other responsibilities provided by the manager that may apply.

Skills/Competencies to include:

• Preferred Bilingual in Spanish – reading, writing and speaking.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage and train team members effectively.
• Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards
• Strong organizational and multitasking abilities.

Physical Demands

Ability to stand for extended periods and work in a fast-paced environment.

May require lifting up to 50 lbs.

Years of Experience: 1+ years of restaurant managerial experience

Education: Highschool Diploma or GED required.

Benefits: Competitive Hourly Wage.

Availability: 20-40 hours; flexible schedule to be set up with supervisor.