NEW TONO PIZZERIA + CHEESESTEAKS - SHIFT LEADER

Tier1usa; Minneapolis (MN); On-site; USD 24,796 - 30,651; Full time

Benefits offered by this job

Competitive Hourly Wage

Job summary

Tier1usa is seeking a Shift Leader for their Minneapolis location. The role involves overseeing daily operations, managing staff, and ensuring high standards of food quality and safety. Ideal candidates should have strong leadership skills and at least 1 year of restaurant managerial experience. The position offers a competitive hourly wage and a flexible schedule.

The Shift Leader will handle customer service issues, train team members, and ensure adherence to food safety regulations, contributing to a positive restaurant environment.

Qualifications

• Minimum 1 year of restaurant managerial experience.
• Ability to manage and train team members effectively.
• Knowledge of food safety standards.

Responsibilities

• Oversee team members and ensure adherence to policies.
• Ensure food safety compliance during shifts.
• Address and resolve customer complaints promptly.
• Lead the team in providing exceptional customer service.

Skills

Bilingual in Spanish

Leadership skills

Communication skills

Problem-solving abilities

Organizational abilities

Multitasking abilities

Education

Highschool Diploma or GED

Tools

Food safety manager certification

Job description

Address 250 North 3rd Avenue, Minneapolis, MN, 55401, US

Compensation $18.00 - $22.25/hour

Job Type Permanent

Highlights

• Ability to work under pressure

Description

Shift Leader Role: The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Essential/Primary responsibilities:

Job Responsibilities:

• Managing: Oversee team members, ensuring they follow company policies and perform their duties effectively.
• Food Safety Compliance: Ensure that all food safety regulations and company standards are met during your shift.
• Staff Safety: Ensure that safety protocols are followed to maintain a safe working environment for all team members.
• Closing/Opening Duties: Perform and oversee all necessary tasks to open or close the restaurant efficiently.
• Handling Customer Complaints: Address and resolve any customer complaints promptly and professionally.
• Ensuring Customer Service: Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
• Cash Handling: Engage in cash handling procedures to ensure accuracy and security.
• Cleanliness: Ensure that the restaurant is clean and well-maintained throughout the shift.
• Ensuring Food Quality Standards: Oversee food preparation and presentation to ensure it meets company quality standards.
• Training: Train new and existing team members to perform their duties effectively.
• Managing Labor Cost: Monitor and manage labor costs by adjusting staff levels as needed.
• Ensuring Adherence to Recipes: Ensure that all recipes are followed precisely to maintain consistency in food quality.
• Ensuring Smooth Shift Operations: Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.

Secondary Responsibilities:

• Attend Bi-Annual all team meetings.
• Execute a variety of different tasks as needed in accordance with General Management
• Other responsibilities provided by the manager that may apply.

Skills/Competencies to include:

• Preferred Bilingual in Spanish – reading, writing and speaking.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage and train team members effectively.
• Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards
• Strong organizational and multitasking abilities.

Physical Demands

Ability to stand for extended periods and work in a fast-paced environment.

May require lifting up to 50 lbs.

Years of Experience: 1+ years of restaurant managerial experience

Education: Highschool Diploma or GED required.

Benefits: Competitive Hourly Wage.

Availability: 20-40 hours; flexible schedule to be set up with supervisor.

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