TOM TAI-E Technician, Mid-West-TAI

Socket.dev; Colorado Springs (CO); On-site; USD 35,000 - 57,000; Full time

Job summary

Amazon's North America Transportation Operations Management (TOM) team seeks a TOM Technician to install, troubleshoot, and support yard systems and related hardware/software in the Colorado Springs area. You will collaborate with field teams and TOM leaders to implement automated solutions and ensure operational excellence.

The role requires strong organization, detail-orientation, and the ability to handle confidential information and changing workloads.

Qualifications

• 2+ years of computer hardware troubleshooting and repair.
• 1+ years of corporate OS support (Windows, Mac, Linux).

Responsibilities

• Align with the operations team to fix non-working tools and systems.
• Own TOM gate and yard systems at your site as part of the program.
• Provide tech support on tools such as ALPR and related technologies.
• Monitor processes to identify deviations from standard work.
• Pilot test updates and implement new hardware, software, cameras, and instrumentation.
• Identify opportunities to improve yard and gate tech for efficiency.
• Manage and communicate system performance issues.
• Travel up to 50% within a 50-mile radius from home.

Skills

Hardware troubleshooting

OS support

Travel readiness

Detail oriented

Education

High school diploma

Bachelor's degree (engineering/CS/related)

Tools

ALPR

Gate and Yard technologies

Job description

Application deadline: Sep 15, 2026

Amazon's North America Transportation Operations Management (TOM) Automation Implementation and Execution (TAI-E) team is looking for Technicians who want to create a best-in-class network and maintain sustainable yard systems within Amazon Transportation Services.

This hourly position will support TOM leaders in maintaining and troubleshooting systems and technology related to the yard as well as process validation in relation to the systems used by the field teams. As a TOM Technician, you will support initiatives to innovate and implement automated solutions to drive operations excellence in the transportation space. A successful candidate will be highly organized, extremely detail-oriented, self-motivated, capable of handling confidential information, and responding effectively to changing workloads and priorities.

As a TOM Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and, operating systems, and software used in TOM managed yards. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

• Align with the operations team to understand the tools and systems that are not working correctly and remedy as appropriate
• Take ownership of all existing systems and technology that are part of TOM gate and yard operations as well as approved systems that have not yet been implemented at your respective site
• Provide tech support on tools such as ALPR and other Gate and Yard Technologies
• Monitor processes through systems and technology to identify deviation from standard work
• Pilot test updates to exiting tools and implementation of new hardware, software, cameras, and computer instrumentation
• Deep dive and identify process improvement opportunities in using the yard and gate technology effectively to help the TOM team be more efficient and reduce process time
• Manage and communicate any system performance issues
• Flexibility to travel up to 50% within a 50-mile radius from your home location
• Ability to move up to 49lbs as well as stand and walk during 10-12 hours at a time with or without reasonable accommodation shifts lasting up to 12 hours

Basic Qualifications

• High school or equivalent diploma
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Preferred Qualifications

• Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field
• 2+ years of supporting and maintaining a corporate network environment experience
• 2+ years of professional or military experience
• 2+ years of network troubleshooting and support experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Colorado Springs - 25.48 - 41.68 USD hourly