Tolling Operations Director - Automation & Excellence

PrePass Ag; Phoenix, Northern (AZ, KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan with employer match

Paid Time Off

Parental leave

Job summary

PrePass is seeking a Director of Tolling Operations to lead people, processes, systems and controls that support tolling services. This hands-on leader will create a disciplined operating environment delivering accurate, timely results for customers and tolling partners.

You will drive automation, optimize tolling processes, reduce manual work, strengthen controls, and grow the tolling business while developing teams and ensuring cross-functional alignment with Product, Technology, Finance, and

Qualifications

• Bachelor’s degree in business, operations, finance, technology, or a related field.
• Ten or more years of progressive operations experience, including at least five years leading managers or operational teams.
• Demonstrated success leading complex, transaction-based, financial, payments, transportation, or similarly regulated operations.
• Proven ability to create structure, accountability, and operational discipline in a growing or changing environment.
• Experience leading process improvement, workflow automation, system implementation, or digital transformation initiatives.
• Strong understanding of operational controls, reconciliations, risk management, service levels, and performance measurement.
• Demonstrated ability to develop people, build strong teams, and manage performance effectively.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and cross-functional leadership capabilities.
• Tolling, transportation, payments, fleet services, or financial transaction experience is strongly preferred.

Responsibilities

• Lead day-to-day Toll Operations, focusing on accuracy, efficiency, quality, and customer outcomes.
• Create and maintain a highly disciplined operating environment with clear processes, controls, service levels, and performance standards.
• Develop operational KPIs to measure productivity, quality, turnaround times, exception rates, and team performance.
• Establish operational rhythms including leadership reviews, daily huddles, performance reviews, and escalation processes.
• Ensure operational readiness for growth while maintaining service quality and financial performance.
• Drive root-cause analysis and corrective actions to eliminate recurring operational issues.
• Identify opportunities to eliminate manual work, streamline workflows, and improve operational scalability.
• Partner with Product, Technology, Data, and Business Systems teams to automate tolling processes and back-office workflows.
• Lead continuous improvement initiatives that improve throughput, reduce cost-to-serve, and enhance accuracy.
• Champion the adoption of new technologies, AI capabilities, and automation tools that improve operational efficiency.
• Establish a culture focused on measuring, improving, and optimizing every critical operational process.
• Build, develop, and retain a high-performing Toll Operations team.
• Coach and mentor managers, supervisors, and individual contributors.
• Create a culture of accountability, ownership, collaboration, and continuous learning.
• Establish clear roles, responsibilities, and performance expectations across the organization.
• Develop succession plans and career development opportunities for team members.
• Foster strong cross-functional relationships and break down operational silos.

Skills

Leadership

Operations management

Process improvement

Analytical skills

Cross-functional leadership

Communication

Strategic thinking

Problem solving

Education

Bachelor’s degree in business, operations, finance, technology, or a related field

Job description

PrePass is seeking a Director of Tolling Operations to lead people, processes, systems and controls that support tolling services. This hands-on leader will create a disciplined operating environment delivering accurate, timely results for customers and tolling partners.

You will drive automation, optimize tolling processes, reduce manual work, strengthen controls, and grow the tolling business while developing teams and ensuring cross-functional alignment with Product, Technology, Finance, and