Tolling Operations Director: Automation & Growth

PrePass; Phoenix (AZ); On-site; USD 180,000 - 260,000; Full time

Job summary

PrePass in the United States is seeking a Director of Tolling Operations to lead people, processes, systems, and controls that support tolling services. This leader will build and maintain a disciplined operating environment delivering accurate, timely results for customers and tolling partners.

This hands-on leader sets clear expectations, develops strong teams, and drives automation to optimize tolling workflows while supporting growth and operational excellence across the tolling business.

Qualifications

• Bachelor’s degree in business, operations, finance, technology, or related field.
• Ten or more years of progressive operations experience with at least five years leading managers.
• Experience leading complex, transaction-based, financial, payments, transportation, or similarly regulated operations.
• Proven ability to create structure, accountability, and operational discipline in a growing or changing environment.
• Experience leading process improvement, workflow automation, system implementation, or digital transformation initiatives.

Responsibilities

• Lead day-to-day Toll Operations focusing on accuracy, efficiency, quality, and customer outcomes.
• Create and maintain a highly disciplined operating environment with clear processes, controls, service levels, and performance standards.
• Develop operational KPIs to measure productivity, quality, turnaround times, exception rates, and team performance.
• Establish operational rhythms including leadership reviews, daily huddles, performance reviews, and escalation processes.
• Drive root-cause analysis and corrective actions to eliminate recurring operational issues.
• Partner with Product, Technology, Data, and Business Systems teams to automate tolling processes and back-office workflows.
• Lead continuous improvement initiatives that improve throughput, reduce cost-to-serve, and enhance accuracy.
• Champion the adoption of new technologies, AI capabilities, and automation tools that improve operational efficiency.
• Establish a culture focused on measuring, improving, and optimizing every critical operational process.
• Build forecasting and capacity planning models to support business growth.
• Deliver regular operational reviews with actionable insights and recommendations.

Skills

Tolling experience

Data analysis

Leadership

Cross-functional leadership

Strategic thinking

Education

Bachelor's degree

Job description

PrePass in the United States is seeking a Director of Tolling Operations to lead people, processes, systems, and controls that support tolling services. This leader will build and maintain a disciplined operating environment delivering accurate, timely results for customers and tolling partners.

This hands-on leader sets clear expectations, develops strong teams, and drives automation to optimize tolling workflows while supporting growth and operational excellence across the tolling business.