TOLL SHIFT SUPERVISOR

The State of New Hampshire; Hampton (NH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Flexible spending

Retirement plan

Paid time off

Wellness program

Life insurance

Job summary

The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, seeks a Toll Shift Supervisor to manage toll plaza operations, security, revenue, and traffic counts during a designated shift. Join a team responsible for toll collection and staff coordination on NH Turnpikes.

Responsibilities include supervising toll personnel, maintaining revenue integrity, scheduling, and coordinating with a traffic center on incidents.

Qualifications

• Equivalent combination of 1 year of education and experience after completion of high school.
• Valid driver's license and ability to meet MVR standards.
• Must stand for most of the shift and lift up to 50 pounds occasionally.
• Able to work in varying climates and maintain professional appearance.

Responsibilities

• Supervise toll plazas, oversee toll collection and staff training per procedures.
• Maintain security and accountability of toll revenue and vendor pickups.
• Evaluate staff performance and manage leave allocations.
• Prepare weekly schedules and assign toll personnel as traffic demands require.
• Report toll system malfunctions to the vendor and coordinate fixes.
• Prepare records on safety, property damage, system functionality and traffic stats.
• Coordinate with TMC on weather events, accidents and delays; request emergency services if needed.
• Oversee building maintenance, housekeeping and snow clearing around the toll plaza.

Skills

Staff supervision

Planning work

Coaching & evaluation

Cash handling

Education

Equivalent combination of 1 year education/experience after high school

Job description

Contact

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

Job Summary

The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, has a full-time vacancy for a Toll Shift Supervisor.

Summary

To manage, oversee and supervise the operation of a toll plaza on the NH Turnpikes System, to include security, revenue, traffic counts, personnel and public contact during a designated shift.

Your Experience Counts

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

• Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school
• License/Certification: Valid driver's license
• Other Requirements:
  • Motor Vehicle Record (MVR) must meet the minimum standards as established by the hiring agency.
  • Must be able to stand for most of the shift
  • Must be able to frequently bend, stretch, grip, reach, and twist
  • Must be able to occasionally lift up to 50 pounds
  • Must be able to work exposed to various climates
  • Must maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority
• Trainee Option: Not applicable

Preferred Qualifications

• Experience supervising and evaluating staff, and planning, coordinating, and directing work.
• Experience involving the handling of cash and making change.

After-Hire Requirements

None

Career Advancement Opportunities

In-Band Advancement Available: No Criteria:

Broad Group Level Advancement Available: No Criteria:

Disclaimer

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description that may be characteristic of that job title. The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

• Performs supervisory functions at one or more toll plazas with responsibility for toll collection activities and training in compliance with Bureau procedures related to personnel and toll collection.
• Manages the security and accountability of toll revenue, access to the toll facility building, grounds and booths. Verifies revenue dates and prepares toll revenue for pick up by the contracted money vendor.
• Supervises work performance of subordinate employees, recommends leave and conducts performance evaluations.
• Prepares weekly work schedules for review by toll management and assigns and schedules toll personnel according to traffic demands as needed. Performs toll collection for continuity of operations when needed.
• Summarizes final audit reports to identify and recommend training based on performance and program objectives.
• Monitors and reports Toll Collection System (TCS) malfunctions or anomalies to the contracted TCS vendor using Maintenance Online Management System (MOMS) or by directly contacting the TCS vendor to address system malfunctions that may result in loss of toll revenue.
• Prepares records and reports involving but not limited to safety, state property damage, TCS equipment functionality and traffic statistics.
• Communicates information to the Transportation Management Center (TMC) to report weather events, motor vehicle accidents, and traffic delay information or request emergency services for the motoring public.
• Coordinates building maintenance repairs with Maintenance Mechanic personnel and performs and organizes housekeeping duties and snow clearing in and around the tollbooth and within the toll plaza.

Benefits

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits: the actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)
• Value of State's share of Employee's Retirement: 12.87% of pay
• See link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx
• Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
• Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf
• https://www.das.nh.gov/hr/index.aspx

Job Details

• Job Summary: Position TOLL SHIFT SUPERVISOR
• Occupation Category: 41-0000 Sales and Related Occupations
• Employment Type: FULL-TIME
• Post Date: 08/21/2026
• Salary: USD 17.810-23.390
• Close Date: 09/16/2026
• Location: US:NH:HAMPTON

Equal Opportunity Employer

EOE

Telephone Distribution Directory Access

TDD Access: Relay NH1-800-735-2964

Contact for Assistance

For assistance creating your talent profile or applying online please contact James Roberg, Administrator, at [phone] or [e-mail]

For additional information please contact Nicholas Alexander, Administrator, at [phone] or at [e-mail].