BUREAU OF OPERATIONS - ASSISTANT SUPERVISOR

The State of New Hampshire; Concord (NH); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Wellness program

Retirement plan

Job summary

The State of New Hampshire's Department of Safety, Division of Motor Vehicles, Bureau of Operations seeks an Assistant Supervisor to lead customer counters and contact centers in Concord. This full-time position requires strong supervision and process improvement skills in a high-volume environment.

Applicants should have a combination of education and experience in business management or related fields and hold a valid driver's license. Training will be provided and benefits are competitive.

Qualifications

• Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business management, customer service, retail, banking, government, or related field.
• Valid driver’s license.

Responsibilities

• Assist with supervising the Bureau of Operations with responsibility for the evaluation and correcting of employee work performance.
• Oversee and assist with supervising the operation of the customer counters, contact center and greeting stations in all DMV offices.
• Exercise direct supervision over subordinate employees ensuring that all employees are providing expedient, accurate, first rate customer service.
• Assists with hiring, training and personnel issues. Makes recommendations to the Supervisor of Operations and/or management on personnel, administrative and operational issues.
• Review and revise work methods and procedures to maintain excellent customer service. Assist with training employees as required on current and new processes, procedures, software and hardware.
• Ensure that all offices and areas are staffed adequately and that an excellent level of customer service is being maintained.

Skills

Supervision

Customer service

Training

Education

High school diploma

Business management

Job description

For assistance, contact the State of New Hampshire - Division of Personnel
Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

BUREAU OF OPERATIONS - ASSISTANT SUPERVISOR (Job ID: 53074)

Stateof New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

Bureau of Operations

23 Hazen Drive, Concord NH 03305

Bureau of Operations - Assistant Supervisor

Position#10496

$25.40/hour - $34.14/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations, has a full-time vacancy for Assistant Supervisor (Supervisor III), SOC Title 43-1010 SUPS OFC-ADMIN SUPP-4. This position has a 37.5 hour work week and is considered non-exempt.

Summary:

Supervise and oversee the operations of the Division of Motor Vehicles, Bureau of Operations, customer counters, contact center and customer greeting stations, in maintaining excellent customer service and accurate and current motor vehicle records and files, assisting the Supervisor of Operations, as required.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business management, customer service, retail, banking, government, or related field.

License/Certification: Valid driver's license.

Other Requirements:

• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
• Must be able to occasionally work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.
• Must be able to travel throughout the State to work at various satellite offices for periods of time and to attend all required meetings.

Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS:

Must attend and successfully complete an intensive multi-week training program of classroom and on the job training, with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area or workstation, within 6 months after hire.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Broad Group Level Advancement Available: Yes No

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

• Assist with supervising the Bureau of Operations with responsibility for the evaluation and correcting of employee work performance. Oversee and assist with supervising the operation of the customer counters, contact center and greeting stations in all DMV offices.
• Exercise direct supervision over subordinate employees ensuring that all employees are providing expedient, accurate, first rate customer service. Assists with hiring, training and personnel issues. Makes recommendations to the Supervisor of Operations and/or management on personnel, administrative and operational issues.
• Review and revise work methods and procedures to maintain excellent customer service. Assist with training employees as required on current and new processes, procedures, software and hardware.
• Ensure that all offices and areas are staffed adequately and that an excellent level of customer service is being maintained.
• May perform all duties of the classification of Supervisor of Cash Terminal Operations and Cash Terminal Operator I and II, Data Control Clerk III.
• Assist with preparing reports, evaluating programs, statistical data, employee performance as well as facilities. Recommends changes which may be statutory, or changes / modifications in policies, procedures and methods.
• Ensure that all funds are accounted for on a daily basis and are properly deposited in all offices including the vault. Assist with fraud the deterrence and detection system to ensure that all documents and fees are processed and documented in an accurate and precise manner.
• Ensure that all personnel maintain a secure and confidential area and to release MV information and records to certified individuals or organizations in accordance with the Privacy Act and Division policies.
• Recommends employee leave and completes employee performance evaluations. Maintains employee leave requests ensuring that leave balances are adequate and that there is adequate coverage, prior to recommending employee leave.
• Answers questions at the customer counter and on the telephone, regarding motor vehicle laws and rules, consistent with the Privacy Act. Performs other DMV duties as assigned.

For further information, please contact Melissa Reilly, Deputy Director of Motor Vehicles at [e-mail] or 603-227-4222.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)

See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

EOE

TDD Access: Relay NH1-800-735-2964

• Employment Type: FULL-TIME
• Post Date: 09/03/2026
• Close Date: 10/01/2026
• Location: US:NH:CONCORD