Toll Plaza Operations Lead

Itr-Concession-Co-LL; South Bend (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Safety training

Job summary

ITRCC is seeking a Toll Supervisor I to oversee traffic management at assigned toll plazas in northern Indiana. This role emphasizes safety, efficiency, and customer service, with responsibilities spanning scheduling, payroll, training, and reporting.

The successful candidate will uphold the CARES values, supervise plaza operations, and coordinate with the TMC and field teams while maintaining device and payment systems, and ensuring driver and vehicle readiness.

Qualifications

• High school diploma or GED required.
• Strong problem-solving abilities and calm under pressure.
• Excellent written and verbal communication skills.
• Ability to train new hires and follow procedures.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to adhere to company policies in a fast-paced environment.
• Ability to lift up to 50 lbs and perform physical duties.
• Valid driver's license required.

Responsibilities

• Ensures safe operations and compliance with safety requirements.
• Upholds CARES values (Community, Actions, Reliability, Excellence, Safety).
• Manages traffic and customer service at toll plazas.
• Oversees plaza operations, verifications, breaks, and ticketing tasks.
• Performs scheduling, payroll, training, safety compliance, and reporting.
• Maintains clear written and verbal communication with teams and other departments.
• Interfaces with customers professionally and maintains vehicle condition checks.
• Maintains plaza configurations and logs routine checks.
• Monitors transactions and payment types via remote console.
• Acts as liaison between TMC and field operations.
• Identifies and reports safety issues as observed.

Skills

Strong problem-solving skills

Effective communication skills

Basic computer skills

Read and comprehend documents

Education

High school diploma/ GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

ITRCC is seeking a Toll Supervisor I to oversee traffic management at assigned toll plazas in northern Indiana. This role emphasizes safety, efficiency, and customer service, with responsibilities spanning scheduling, payroll, training, and reporting.

The successful candidate will uphold the CARES values, supervise plaza operations, and coordinate with the TMC and field teams while maintaining device and payment systems, and ensuring driver and vehicle readiness.