Toll Operations Assistant Area Manager

Itr Concession Co Llc; Hammond (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

ITRCC in Hammond, IN is seeking a Toll Operations Assistant Area Manager to support daily operations. You will supervise toll collectors and toll agents, assist with revenue collection, and cover the area manager during absences.

The role emphasizes safety, CARES values, customer service, and coordination with other departments. Travel is frequent across toll plazas, and you will ensure compliance trainings are completed.

Qualifications

• Must have proven organization and multi-tasking abilities.
• Effective written and oral communication skills.
• Experience training new hires.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must possess and maintain a valid driver’s license.
• Associate degree in business or related field.

Responsibilities

• Provide daily operational assistance supervising toll collectors and toll agents.
• Assist in supervising toll operations and revenue management.
• Provide coverage of Toll Operations Area Manager during absences.
• Uphold CARES values and safety training compliance.
• Travel frequently across toll plazas and support various projects.

Skills

Organization skills

Communication skills

Training for new hires

Valid driver's license

Education

Associate degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Toll Operations Assistant Area Manager

Full-time Regular Management Hammond, IN, US

Who we are:

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we’re different:

ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.

Summary:

Incumbent provides daily operational assistance to include the supervision of toll collectors, toll agents and toll supervision while managing the revenue collection process.

Relationships:

• Works directly with Toll Operations Area Manager.
• Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.

Responsibilities:

• Perform all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
• Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Provides Traffic management/operations management/customer service.
• Conducts = training and development and ensures learning management system compliance.
• Provide coverage of operations when the Toll Operations Area Manager is absent.
• Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.
• Aids aid in emergency situations.
• Assist in various projects at designated plazas.
• Monitors operation and condition of ITRCC property.
• Monitors priority services channel, traffic, and revenue management during non-peak traffic times, major holidays, special events, and unexpected events.
• Provides good radio usage and communications.
• Travel frequently across the road.
• All other duties as assigned.

Qualifications: (required)

• High school diploma/ GED
• Must have proven organization skills and multi-tasking abilities
• Must possess effective communication skills both written and orally
• Must possess the knowledge and skill necessary to effectively perform on the job training for new hires
• Knowledge and experience in Microsoft Word, Excel, and Outlook
• Must possess and maintain a valid driver’s license
• Associate degree in business or related field
• 3-5 years past supervision experience

Working Conditions:

• This position requires: (Frequent est. 5 hrs per shift)