Tobacconist Sales Associate — World‑Class Guest Experience

TABACALERA USA Inc.; Burlington (NC); On-site; USD 12,000 - 13,000; Full time

Job summary

TABACALERA USA Inc. operates Casa de Montecristo stores in Burlington, NC. The Sales Associate delivers exceptional guest service, proacts in selling cigars and accessories, and helps uphold store standards while building relationships with customers.

Role requires flexibility to work nights, weekends, and holidays; a strong work ethic and team-oriented attitude are essential to meet sales goals and maintain the premium brand experience.

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing business conditions with energy and accountability.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers and communicate product features, benefits, and promotions.
• Demonstrate drive for results and work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store and execute corporate initiatives efficiently.
• Follow all policies and SOPs, and comply with state and local regulations.
• Maintain brand image via visual standards and a safe environment.
• Other duties as assigned.

Skills

Retail experience

Customer service

POS systems

Cigar knowledge

Flexible schedule

Interpersonal skills

Team player

Sales-driven

Adaptability

Tools

POS systems

Job description

TABACALERA USA Inc. operates Casa de Montecristo stores in Burlington, NC. The Sales Associate delivers exceptional guest service, proacts in selling cigars and accessories, and helps uphold store standards while building relationships with customers.

Role requires flexibility to work nights, weekends, and holidays; a strong work ethic and team-oriented attitude are essential to meet sales goals and maintain the premium brand experience.