To-Go Shift Supervisor

P.F. Chang's; Winter Garden (FL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Paid Training

Opportunities for Advancement

Discounted Meals

Employee Referral Program

Exclusive Team Member Discounts

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

Paid Sick Leave

Job summary

Join a passionate team as a Restaurant Takeout Shift Supervisor where you will lead daily operations, ensuring exceptional service and order accuracy. This role involves training new team members, managing takeout and catering needs, and delivering an amazing hospitality experience. With a commitment to promoting from within, this position offers opportunities for advancement in a dynamic and supportive environment. If you’re looking for a meaningful job where you can make a difference, this is the perfect opportunity for you.

Qualifications

• Excellent customer service skills and ability to multitask.
• Knowledge of proper sanitation practices and safety procedures.

Responsibilities

• Coordinate daily operations of a restaurant shift with exceptional service.
• Supervise training of new team members and ensure order accuracy.

Skills

Customer Service Skills

Multitasking

Communication Skills

Sanitation Practices Knowledge

Education

Food Handler’s Card

Tools

Point of Sale (POS) System

Kitchen Equipment

Job description

P.F. Chang's Pay Range (based on experience): $20.00 - $24.00 / hour

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program.
• Exclusive team member discounts. Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary:

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and ensuring necessary components are included for each order, as well as cash handling.

Job Responsibilities:

• Fast, friendly, efficient, and courteous customer service to every customer whether online, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guests’ questions.
• Review orders with the Guest (at pick-up or upon delivery) and/or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively opens and securely closes the restaurant, establishes prep needed and assigns to staff, and completes all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements:

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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