To-Go Shift Supervisor

PF Changs China Bistro; Washington (District of Columbia); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – weprom

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan

Medical, dental and vision insurance

Paid sick leave

Job summary

PF Chang’s is hiring immediately for a full-time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor in Washington, DC. You will coordinate daily takeout and catering operations, ensure accurate orders, proper labeling, and cash handling while delivering a warm, responsive guest experience.

No prior experience is required; training is provided. You’ll need a Food Handler’s Card where applicable, ability to operate the POS, and strong multitasking and communication skills.

Qualifications

• No prior experience required; training provided.
• Food Handler's Card where applicable, or ability to obtain one.
• Ability to operate kitchen equipment including coffee machine, iced tea machine, lemon slicer, and POS system.
• Knowledge of sanitation and safety procedures.

Responsibilities

• Provide fast, friendly, and courteous service for takeout/online orders and in-person customers.
• Guide guests on menu items for takeout and catering and answer questions.
• Review orders with guests at pickup or delivery for accuracy.
• Deliver an exceptional hospitality experience and ensure guest satisfaction.
• Handle money and inventory controls accurately.
• Open/close the restaurant, assign prep tasks, and oversee shift responsibilities.
• Train and mentor new team members on techniques and skills.

Skills

Customer service

Multitasking

Tools

POS system

Job description

P.F. Chang’s Pay Range (based on experience): $21.00 - $25.00 / hour

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary:

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Job Responsibilities:

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements:

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.