Restaurant Shift Supervisor

PF Changs China Bistro; Chicago (IL); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – weProm

Discounted meals

Employee referral program

Exclusive team member discounts

Descripción de la vacante

PF Changs China Bistro in Chicago, IL is hiring a full-time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor. This role coordinates daily takeout and catering operations, ensures accurate orders, packaging, and cash handling, and delivers a high-quality guest experience.

You will supervise team members, train new staff, and help open and close the restaurant, while upholding safety, sanitation, and company standards. Prior experience is not required; training is provided.

Formación

• No prior experience required; training is provided.
• Must have or be able to obtain a Food Handler’s Card.
• Able to operate kitchen equipment and POS systems.
• Knowledge of sanitation practices and safety procedures.
• Ability to multitask and organize multiple orders.
• Follow all company policies and standards.
• Excellent customer service and etiquette.
• Effective communication with guests and team.

Responsabilidades

• Provide fast, friendly service to customers online, by phone, and in person.
• Guide guests on takeout and catering menu items and answer questions.
• Review orders for accuracy at pickup or delivery with guests or drivers.
• Deliver a hospitality experience that exceeds guest expectations.
• Handle money and inventory controls accurately.
• Open and close the restaurant; prepare and assign tasks for shifts.
• Supervise training and mentor new team members.

Conocimientos

Customer service

Multitasking

Effective communication

Leadership

Herramientas

POS system

Descripción del empleo

P.F. Chang’s Pay Range (based on experience): $20.00 - $24.00 / hour

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary:

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Job Responsibilities:

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements:

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.