To-Go Shift Supervisor

P.F. Chang's; Washington (District of Columbia); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on-the-job training

Opportunities for advancement

Discounted meals

401(k) retirement plan

Medical, dental, and vision insurance

Paid sick leave

Job summary

P.F. Chang's in Washington, D.C. is hiring a full-time Restaurant Takeout Shift Supervisor. This role involves coordinating daily restaurant operations and ensuring exceptional service in takeout and catering.

The supervisor will manage orders, handle cash, and oversee training for new team members. While previous experience is not required, excellent customer service skills and the ability to multitask are essential. The position is a great opportunity for those looking to advance in the hospitality industry.

Qualifications

• Must have a current Food Handler’s Card or ability to obtain one.
• Excellent customer service skills and etiquette.
• Ability to follow company policies and procedures.

Responsibilities

• Provide fast, friendly, and efficient customer service.
• Coordinate the daily operations of a restaurant shift.
• Supervise the training of new team members.

Skills

Customer service skills

Ability to multitask

Knowledge of sanitation practices

Ability to communicate effectively

Tools

Point of Sale (POS) system

Kitchen equipment

Job description

Pay Range (based on experience): $21.00 - $25.00 per hour.

Benefits For This Position

• Competitive pay
• Flexible scheduling
• Paid on-the-job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

Benefits for Qualifying Team Members

• 401(k) retirement plan (based on hours worked)
• Medical, dental, and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full-time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and ensuring necessary components are included for each order, as well as handling cash.

Job Responsibilities

• Fast, friendly, efficient, and courteous customer service to every customer whether online, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Reviews orders with the guest (at pick-up or upon delivery) and/or with the delivery driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively opens and securely closes the restaurant, establishes prep needed and assigns to staff, and completes all responsibilities for each shift.
• Supervises training of new team members, coaching and mentoring team members on culinary techniques and skills.

Job Requirements

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain a food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system, and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.