To Go Pro

TGI Fridays - 64208; Mount Joy Township (PA); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

TGI Fridays To Go Pro is seeking a Shift Supervisor to ensure a fast, friendly experience, accurate orders, and smooth handoffs to the kitchen and service staff. Your leadership helps uphold Fridays standards and a positive first impression.

You will greet guests, answer calls and describe menu items over the phone, promote specials, keep the To Go area clean, and coordinate with team members to deliver consistent Fridays Service Style throughout every shift.

Qualifications

• Reads menus and describes menu items to guests over the phone.
• Articulates clear greetings and farewells to guests.
• Communicates guests' needs clearly to kitchen, servers, bussers and managers.
• Able to hear well in a loud environment to answer calls and fulfil requests.
• Walks and stands for the duration of the shift.
• Able to reach, bend, stoop and wipe as needed.
• Lifts up to 30 lbs.
• Stands for 6–8 hours.

Responsabilités

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of current promotions and staff assignments for smooth handoffs.
• Keeps the delivery area clean and organized.
• Accurately rings up all orders in the POS system while socializing with guests.
• Builds guest count by promoting specials and building a regular clientele.
• Packages To Go food ensuring inspection and proper sealing.
• Responds to guests in To Go parking spots quickly and efficiently.
• Ensures 100% accuracy on orders.
• Attends to special guest needs and requests.
• Follows brand standards to deliver Fridays Service Style.

Connaissances

Menu knowledge

Guest greetings

Clear communication

Hearing in noisy environments

Mobility and stamina

Physical lifting

Shift endurance

Team coordination

Description du poste

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food - Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours