To Go Pro

TGI Fridays - 64213; Linden (NJ); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

TGI Fridays To Go Pro is seeking an energetic Shift Supervisor in Linden, NJ to greet guests, take and ring orders, and ensure accurate, timely service. You will monitor the To Go pickup area, uphold brand standards, and assist the team with promotions and guest satisfaction.

This role requires clear communication, reliable shift coverage, and physical ability to lift up to 30 lbs. Responsibilities emphasize prompt phone service, accurate POS entries, and maintaining a clean, organized delivery

Qualifications

• Must read menus and describe menu items to guests over the phone.
• Must articulate clear greetings and farewells to guests.
• Must clearly communicate guests' needs to staff and management.
• Ability to hear well in a loud environment and respond promptly.
• Must be able to stand and walk during the entire shift; lift up to 30 lbs.

Responsibilities

• Promptly answer incoming calls and provide appropriate service.
• Inform guests of promotions and assign them to service staff.
• Keep delivery area clean and organized.
• Accurately ring up orders in the POS system while socializing with guests.
• Build guest count by promoting specials and fostering loyalty.
• Pack To Go food with proper inspection and sealing.
• Respond quickly to guests in To Go parking spots as they arrive.
• Ensure 100% accuracy on orders.
• Attend to special guest needs and requests.
• Follow brand standards to deliver Fridays Service Style.

Skills

Reading menus

Clear greetings

Guest communication

Telephone/customer interaction

Stamina for long shifts

Lifting up to 30 lbs

Stand/walk 6-8 hours

Job description

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food - Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours