To Go Pro

TGI Fridays - 64303; Silva-De-Amor (MD); On-site; USD 19,000 - 29,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor for To Go Pro operations. You will answer calls, greet guests, relay orders to staff, and ensure a smooth handoff to service.

You will keep the delivery area clean, ring up orders accurately in POS, promote specials, and uphold Fridays Service Style while lifting up to 30 lbs and standing 6-8 hours.

Qualifications

• Must read menus and describe items to guests over the phone.
• Articulate greetings and farewells clearly in a non-scripted manner.
• Communicate guest needs to line cooks, servers and managers.
• Able to lift up to 30 lbs and stand for 6–8 hours.

Responsibilities

• Answer incoming calls promptly and provide appropriate service.
• Inform guests of promotions and introduce the staff serving them.
• Keep the delivery area clean and organized.
• Ring up orders accurately in the POS while socializing with guests.
• Promote specials to grow guest count and loyalty.
• Package To Go food safely and seal correctly.
• Respond to guests in To Go parking areas quickly.
• Ensure 100% order accuracy and attend to guest needs.
• Follow brand standards to deliver Fridays Service Style.

Skills

Clear greetings

Farewells

Menu knowledge

Phone communication

Order accuracy

Communication with staff

Lift 30 lbs

Stand 6-8 hours

Job description

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food - Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours