To-Go Pickup & Customer Service Associate

Food Lion; Charlotte (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion in Charlotte, NC is seeking a customer-focused team member to provide fast, friendly service and support the To-Go lead in maintaining standards. You will engage customers, assist with multiple orders, and ensure accuracy and courtesy in every interaction.

The role emphasizes greeting customers, processing orders, stocking, safeguarding IDs for alcohol sales, and upholding safety and company policies while wearing the Food Lion uniform.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Provide fast, friendly service to customers and maximize sales.
• Shop and fulfill multiple customer orders using designated tools.
• Scan, bag, label purchases and enforce store policies.
• Verify customer IDs for alcohol sales.
• Assist customers picking up orders.
• Complete Accountability Form from end to end process.
• Maintain a neat uniform and professional appearance.
• Observe safety guidelines and report issues.
• Perform CBT and training courses.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Interpersonal communication

Willingness to learn multiple tasks

Education

High school diploma or equivalent

Job description

Food Lion in Charlotte, NC is seeking a customer-focused team member to provide fast, friendly service and support the To-Go lead in maintaining standards. You will engage customers, assist with multiple orders, and ensure accuracy and courtesy in every interaction.

The role emphasizes greeting customers, processing orders, stocking, safeguarding IDs for alcohol sales, and upholding safety and company policies while wearing the Food Lion uniform.