To-Go Customer Service & Fulfillment Associate

Food Lion; Concord (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Concord, NC is seeking a friendly associate to deliver fast, accurate service at the To-Go area and uphold Food Lion's customer service standards. The role supports the To-Go Lead and focuses on creating a positive shopping experience for every customer.

You will greet customers, assist with order pickups, scan and bag items, verify IDs for alcohol, and maintain a neat, safe To-Go area in a fast-paced environment. Some computer skills are required.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
• Ability to shop multiple customer orders using the designated tools and equipment
• Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products
• Substitute items when requested
• Scan, bag, and label the purchase efficiently and accurately
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
• Assist customers picking up orders
• Complete Accountability Form from end to end process
• Is courteous and helpful to other associates
• Wears the Food Lion uniform with apron, complete with name badge, when on duty
• Controls store's expenses through proper use of store supplies
• Adheres to all company guidelines, policies and standard practices
• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
• Successfully complete CBT and Training Aid courses
• Performs all other duties as assigned
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Skills

Customer service

Interpersonal skills

Team player

Multitasking

Communication

Education

High school diploma or GED

Job description

Food Lion in Concord, NC is seeking a friendly associate to deliver fast, accurate service at the To-Go area and uphold Food Lion's customer service standards. The role supports the To-Go Lead and focuses on creating a positive shopping experience for every customer.

You will greet customers, assist with order pickups, scan and bag items, verify IDs for alcohol, and maintain a neat, safe To-Go area in a fast-paced environment. Some computer skills are required.