To-Go Guest Service Specialist

M Crowd Restaurant Group; Dallas (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Tuition Assistance

Free Employee Meal

Career Development

Employee Discounts

Job summary

M Crowd Restaurant Group in Dallas is seeking a friendly To Go team member to provide attentive guest service for takeout orders at Mi Cocina Lakewood. You will ensure orders are accurate, packaged with condiments and ready for pickup, and collaborate with kitchen and bar to maintain speed and quality.

The role emphasizes hospitality, accuracy, and teamwork in a fast-paced environment, with certification requirements and a clear path to guest satisfaction and referrals.

Qualifications

• Must be 18 years of age or older.
• Minimum one year experience as a server or host/hostess.
• Authorized to work in the U.S.
• Food Handlers Certification and Alcohol Service Certification required.

Responsibilities

• Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service.
• Inform guests of specials and menu changes.
• Answer phone calls following hospitality standards.
• Make guest focused recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service.
• Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar.
• Package/deliver food and beverages from kitchen and bar to guests in a timely matter.
• Ensure that to go orders are packaged according to standards including all condiments and utensils.
• Assist guests by delivering orders to their vehicle when needed.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, accept payment, process credit card charges or make change (if applicable).
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director.
• Must be a team player and be able to work in fast paced environment.

Skills

Customer service

Hospitality

Multitasking

Cash handling

Job description

M Crowd Restaurant Group in Dallas is seeking a friendly To Go team member to provide attentive guest service for takeout orders at Mi Cocina Lakewood. You will ensure orders are accurate, packaged with condiments and ready for pickup, and collaborate with kitchen and bar to maintain speed and quality.

The role emphasizes hospitality, accuracy, and teamwork in a fast-paced environment, with certification requirements and a clear path to guest satisfaction and referrals.