To-Go Customer Service Specialist

Food Lion; Ocean City (MD); On-site; USD 21,000 - 31,000; Full time

Job summary

Food Lion is seeking a Customer Service Associate in Ocean City, MD to provide fast, friendly service and support to-go order pickups. You will greet customers, process orders, and ensure accuracy while upholding the store's standards and policy.

Responsibilities include assisting customers, maintaining a neat appearance, and completing required CBT and training modules. Physical requirements apply, including lifting and standing for long periods.

Qualifications

• High school diploma or equivalent preferred.
• Strong interpersonal and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
• Ability to shop multiple customer orders using the designated tools and equipment.
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages.
• Assist customers picking up orders.
• Complete Accountability Form from end to end process.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Skills

Interpersonal skills

Customer service

Teamwork

Willingness to learn

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Computers/Smart devices

CBT training

Job description

Food Lion is seeking a Customer Service Associate in Ocean City, MD to provide fast, friendly service and support to-go order pickups. You will greet customers, process orders, and ensure accuracy while upholding the store's standards and policy.

Responsibilities include assisting customers, maintaining a neat appearance, and completing required CBT and training modules. Physical requirements apply, including lifting and standing for long periods.