To-Go Customer Service Associate

Food Lion; Sanford (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Sanford, NC is seeking a Front End/To-Go Associate to provide fast, friendly service and support the To-Go Lead in maintaining store standards. You will help maximize sales through excellent customer service and accurate order handling.

You will greet customers, assist with orders, scanning, bagging, and labeling while following company policies. The role requires standing and meeting safety standards as part of a busy team environment.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name when possible and provides prompt, accurate and friendly service.
• Exhibits behaviors aligned with Food Lion's values and strategy.
• Ability to shop multiple customer orders using designated tools.
• Recognize or differentiate produce types in-store.
• Substitute items when requested.
• Scan, bag, and label purchases efficiently per policy.
• Verify IDs and observe policies for alcohol sales.
• Assist customers picking up orders.
• Complete accountability forms end-to-end.
• Maintain courtesy and help to other associates.
• Wear Food Lion uniform and maintain neat appearance.

Skills

Customer service

Interpersonal communication

Teamwork

Multi-task learning

Age eligibility

Education

High school diploma or equivalent

Job description

Food Lion in Sanford, NC is seeking a Front End/To-Go Associate to provide fast, friendly service and support the To-Go Lead in maintaining store standards. You will help maximize sales through excellent customer service and accurate order handling.

You will greet customers, assist with orders, scanning, bagging, and labeling while following company policies. The role requires standing and meeting safety standards as part of a busy team environment.