TO Dental Clinic Specialist

Sagchip; Mount Pleasant (MI); On-site; USD 41,328,000 - 49,594,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K matching up to 4%

Flexible schedule

Telework options

Job summary

SCIT in Michigan, Mount Pleasant, seeks a Dental Clinic Specialist for 1st shift (Mon–Fri, 8a–5p). You will handle telephone triage, referrals, scheduling, and Dentrix records with a focus on dental terminology and insurance basics.

This on-site role offers a comprehensive benefits package, HIPAA/BLS readiness within 30 days, and Native American preference. Requires HS diploma and 1 year office experience; strong communication and multi-tasking abilities are essential.

Qualifications

• Knowledge of dental office procedures and terminology.
• Ability to manage scheduling and patient coordination.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Schedule and confirm dental appointments for multiple providers.
• Prepare monthly calendar for Dental Clinic.
• Enter and manage patient records in Dentrix EHR.
• Coordinate referrals and insurance forms; monitor payments.

Skills

Dental terminology

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Dentrix

Job description

Days and Shifts: 1st Shift, Monday-Friday 8a-5p

Wage: $15.00

Eligible Employer for Public Student Loan Forgiveness as a non-profit

SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track at work. Flexible Schedule and Telework options are based on the departments need. The Tribe is a community based organization and we understand your family life is important, it’s important to us too.

Here are some of the benefits our team members get working for the Tribe:

Benefits

• 16 Paid Holidays off include: New Year’s Day, M.L. King Jr. Day, President's Day, Easter Monday, Memorial Day, Juneteenth, Independence Day, SCIT National Holiday, Labor Day, Michigan Indian Day, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
• Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual & sick per 40 hours worked; 3-9 years of service = 3 hours of annual & sick per 40 hours worked; 10 years or more of service = 4 hours of annual & sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.1).
• We also have Bereavement, Longevity, Fitness, and maternity/paternity leave.
• Full Time employees get Medical, Dental, & Vision insurance. Flex Spending accounts, Teladoc, life insurance, accidental death, Long Term Disability, Aflac, and 401K which SCIT matches up to 4%.
• Prescription plan with free fills on most generic brands when using our Cardinal Pharmacy.

Position Summary:

The Dental Clinic Specialist participates as an essential team member and is responsible for telephone triage, coordination of referrals, scheduling, tracking and follow-up for both internal and outside services. Emphasis on dental terminology and basic understanding of dental insurance rules, concept and knowledge of Electronic Health Records (EHR).

Essential Duties and Responsibilities:

• Schedule and confirm dental appointments for multiple dental providers.
• Prepare monthly calendar for Dental Clinic.
• Ensure proper patient forms are completed and current (including health history forms), compile all chart information and scan information into Dentrix (Electronic Dental Record).
• Organize and track lab cases, take cases being sent to UPS box as needed.
• Track lab cases requiring patient payment and input collected payments into Dentrix ledger or Lab Tracker.
• Manage dental recall and quick-call lists, and utilize effectively to fill schedule.
• Generate, scan and monitor insurance Prior Authorization forms.
• Monitor/coordinate payment sources for prosthetics, including insurance, Lab Cap or private pay cases.
• Monitor patient broke appointment information and generate certified mail letters, including eligible return dates.
• Schedule specialist referral appointments, enter referrals into HER, and ensure all components of referral are together (including signed releases, copiers of radiographs, etc).
• Write appropriate patient information on incoming specialist correspondence, distribute to appropriate provider for review and signature, and scan signed correspondence into Dentrix.
• Triage telephone calls accordingly (i.e. dentists, hygienists, pharmacy).
• Prepare office supply order and stock incoming office supplies.
• Other duties as assigned.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with department staff, managers and outsides sources to plan, organize and coordinate work activities.

Minimum Qualifications:

• Must be at least 18 years of age with a high school diploma or equivalent.
• Must have one year experience working in an office environment.
• Must have knowledge of dental terminology, understand procedures, and diagnosis.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Ability to obtain HIPAA Certification and BLS Certification within thirty days of hire.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of dental office procedures and terminology.
• Knowledge of dental billing procedures.
• Knowledge of handling telephone triage and scheduling appointments.
• Knowledge of medical/dental insurance forms and terms of coverage.
• Skill in prioritizing workload consistent with patient dental care needs.
• Skill in operating business computers and office machines including in a Windows environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work through busy and stressful situations.
• Ability to communicate effectively both verbally and in writing.
• Ability to multi-task, meet deadlines, and maintain confidentiality.
• Ability to carry out instructions furnished in verbal or written format.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Required to sit for extended periods of time.
• Occasionally walk and stand and reach with arms and hands.
• Normal visual acuity, ability to talk and hear.
• Occasionally lift and/or move up to 20 pounds.
• Medical clinic and normal office environment.
• Extended hours and irregular shifts may be required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.