Dental Front Desk Representative

American Indian Health & Services, Inc.; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

14 paid holidays per year

Accrued PTO

Employer-paid medical, dental, vision

401(k) with employer matching

Professional development assistance

Job summary

American Indian Health & Services, Inc. is hiring a Dental Front Desk Representative to coordinate patient services, manage registration, scheduling, and intake at our Santa Barbara and Carpinteria clinics.

You’ll verify eligibility and assist with insurance questions, supporting a smooth patient flow in a community-focused setting. We seek a patient-centered communicator fluent in English and Spanish, with experience in medical or dental offices, and comfort with electronic health records and

Qualifications

• Experience using an electronic health record and general computer proficiency.
• Ability to communicate clearly and respectfully with patients in person and by telephone.
• Ability to interpret and apply standard regulations and procedures while maintaining accurate records.
• Strong organization, active listening, and customer service skills.
• Ability to maintain composure in sensitive or high-pressure situations.
• Compassion for the needs of others and a collaborative, team-oriented approach.
• Basic understanding of medical terminology.

Responsibilities

• Check and process telephone messages continuously.
• Maintain accurate and up-to-date registration data by entering information on the same day.
• Interact professionally with individuals of diverse backgrounds and needs.
• Review insurance details and billing concerns with patients.
• Prepare new patient records and ensure existing charts are complete with current forms and demographics.
• Confirm upcoming appointments via automated systems or direct communication, schedule follow-ups, and contact patients with missed appointments.
• Enter client information into an electronic health record system and maintain precise documentation.
• Ensure all registration, notices, and consent forms are completed, signed, and sent to Medical Records for electronic scanning.

Skills

EHR experience

Computer proficiency

Clear communication

Regulatory interpretation

Organization

Active listening

Customer service

Composure under pressure

Compassionate care

Team-oriented

Medical terminology

Education

High school diploma/GED

Tools

Electronic Health Record system

Job description

WE ARE HIRING! Are you passionate about helping individuals from various socioeconomic, racial, and cultural backgrounds improve their health and well-being? Do you want to work for a nonprofit organization that values its staff, offers great benefits, and invests in your growth? If so, this opportunity might be perfect for you! If you can answer YES! to the questions above, this might be the job for you!

Position:

Dental Front Desk Representative

Job Details

• Status: Full-time (40 hours per week), non-exempt
• Schedule: Monday - Friday (8:00 AM - 5:00 PM, 8:30 AM - 5:30 PM, or 9:00 AM - 6:00 PM)
• Salary Range: $21.00 - $25.50/hour (This is the full salary range for the position, not the starting pay range; starting pay is based on experience and internal equity.)
• Location: In person, must be willing to work out of both the Santa Barbara clinic and Carpinteria clinic, as assigned.

Position Summary

The Dental Front Office Representative is an important member of the care team, helping coordinate patient services and maintain an orderly, timely patient flow. This role supports front desk reception, appointment scheduling, incoming calls, patient registration, benefits eligibility and enrollment, and verification of Urban Indian eligibility under Indian Health Service guidelines. Team members rotate between front desk, call center, and benefits eligibility responsibilities.

Key Responsibilities

As part of our team, you’ll:

• Check and process telephone messages continuously.
• Maintain accurate and up-to-date registration data by entering information on the same day.
• Interact professionally with individuals of diverse backgrounds and needs.
• Review insurance details and billing concerns with patients.
• Prepare new patient records and ensure existing charts are complete with current forms and demographics.
• Confirm upcoming appointments via automated systems or direct communication, schedule follow-ups, and contact patients with missed appointments.
• Enter client information into an electronic health record system and maintain precise documentation.
• Ensure all registration, notices, and consent forms are completed, signed, and sent to Medical Records for electronic scanning.

Qualifications

• Experience using an electronic health record and general computer proficiency.
• Ability to communicate clearly and respectfully with patients in person and by telephone.
• Ability to interpret and apply standard regulations and procedures while maintaining accurate records.
• Strong organization, active listening, and customer service skills.
• Ability to maintain composure in sensitive or high-pressure situations.
• Compassion for the needs of others and a collaborative, team-oriented approach.
• Basic understanding of medical terminology.

Education:

• High school diploma, GED, or equivalent from an accredited institution.

Skills & Experience:

• Experience in a medical or dental clinic
• English and Spanish fluency is required

Why Join Us?

At AIH&S, you’ll be part of a mission-driven organization that values respect, integrity, cultural responsiveness, quality improvement, and service to the community. Our team is dedicated to making healthcare accessible and providing comprehensive care that improves lives every day.

• 14 paid holidays per year
• 5.5 hours per pay period of accrued PTO, prorated for employees working 30 to 40 hours per week
• 100% employer-paid employee-only coverage on Blue Shield Medical, HMO or PPO, and Principal Dental and Vision plans for eligible employees working 30 or more hours per week, effective the first of the month following the date of hire
• 401(k) plan with 4% employer matching contribution of 6% employee contribution (eligible after 90 days)
• Paid AAA membership, eligible after 90 days
• Professional development assistance, eligible after 90 days