TMS Technician Trainee - Part Time, 2:30PM to 7:30PM, M-F

Redemption-Psychiatry; Gilbert (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Redemption-Psychiatry in Gilbert, AZ is seeking a TMST-T trainee to support the Advanced Treatments Team by administering and observing patients during TMS sessions and assisting with check-in, payments, and communications.

The role emphasizes patient care, attention to HIPAA guidelines, ability to follow protocols, and learning through shadowing to perform treatments independently after training. Proficiency with Windows and MS Office is required.

Qualifications

• Experience in a healthcare office is a plus.
• High School diploma or equivalent required; college degree preferred.
• Excellent interpersonal skills to interact with patients and families.
• Fluent in English; ability to communicate clearly with patients and staff.
• Proficiency with Windows, Adobe, and Microsoft Office.

Responsibilities

• Administer and observe patients during TMS treatments.
• Answer phones, check patients in/out, and process payments.
• Follow HIPAA guidelines and maintain patient confidentiality.
• Shadow TMS Tech 1 or 2 for 60 days and progress toward independent treatments.
• Provide follow-up calls and monitor emails related to patient care.
• Maintain a clean and safe treatment environment and assist with referrals.

Skills

Organizational skills

Interpersonal skills

English fluency

Basic computer skills

Healthcare office experience

Education

High School diploma or equivalent

College degree preferred

Tools

Windows

Adobe

Microsoft Office

Job description

Description

Overview:

The TMS Technician Trainee (TMST-T) is an integral part of the Advanced Treatments Team. Tasked with the responsibility for administering and observing patients during TMS treatment sessions. The TMST-T will handle items that are within their purview and site location, including answering phones, checking patients in/out, and accepting payment for treatment.

Main Responsibilities:

• The TMST-T works as part of the Advanced Treatments department under the direction of the Interventional Treatments Director and Clinic Managers. The primary focus is to ensure that patient concerns or questions regarding TMS treatments are addressed and responded to in a timely and professional manner.
• Learn and perform standard TMS protocols on patients
• Engage in shadowing a TMS Tech 1 or TMS Tech 2 for a period of 60 days
• Ability to complete treatments alone after 180 days
• Complete Certification Training and Testing
• Provide follow-up phone calls to patients as needed
• Return or forward voicemails as appropriate
• Monitor incoming e-mails for the shared TMS e-mail inbox
• Knowledge regarding FMLA/Disability forms for completion
• Know the resources and education material available to patients
• Complete demographic updates in patient charts
• Check-in patients for treatment
• Assist with referral sources
• Maintain clean and safe environment for patients
• Attend Quarterly TMS Meetings
• Other duties as assigned

NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.

By signing below, you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.

Requirements

Requirements:

A successful TMST-T will have excellent organizational skills, sound judgement, and basic understanding of the TMS process to aid in making quick and accurate determinations.

• Experience in a(n) healthcare office or facility, a plus!
• Experience with TMS Treatments not required training provided
• High School diploma or equivalent required, College degree preferred
• Excellent interpersonal skills to interact with patients and their families
• Display empathy and compassion towards patients and their families
• Ability speak, read, and write English fluently required
• Must demonstrate proficiency in the use of a Windows Computer, Adobe and Microsoft office products
• Demonstrate skill in following detailed instructions
• Demonstrate basic knowledge of patient billing and scheduling
• Ability to use simple forms of math for calculating change.
• Ability to learn and understand positioning procedures for TMS
• Must be able to lift 10 pounds
• Must be able to adjust the positioning chair to patient comfort
• Must be able to maneuver the TMS coil (approximately 5 pounds) into proper position
• Must be able to maintain the coil position throughout the course of treatment
• Must achieve proficiency in the following programs
• Electronic Medical Record
• Insurance eligibility and verification systems
• Waystar payment system
• Any other systems used in conjunction with the position
• Ability to work independently and provide regular reports as needed
• Must always adhere to HIPAA and HIITECH guidelines