TMS Support Lead

TechDigital Group; Virginia; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading tech firm is seeking a professional to manage and support TMS applications, primarily focusing on McLeod systems. The role involves resolving incidents, documenting processes, and managing a remote team across multiple time zones to ensure effective communication and incident resolution. Candidates must have over 8 years of experience in TMS applications, strong communication skills, and the ability to adapt to new technologies. Knowledge of Jira is essential for managing tasks and requests.

Qualifications

• Must have TMS experience, preferably with McLeod and Ortec.
• Experience managing teams and coordinating across time zones.
• Comfortable learning new applications for support.

Responsibilities

• Lead the support project for TMS applications.
• Document processes and enhance critical job flowcharts.
• Resolve incidents for TMS applications based on priority.

Skills

8+ years of experience in TMS applications

Production support experience

Experience with Jira

Strong communication skills

Ability to manage team across multiple time zones

Job description

Top 3 Skills

• 8+ years of experience in Manhattan/ McLeod Transportation Management System (TMS) applications.
• Production support experience is mandatory.
• Leading the support project for any TMS application.

Job Description / Responsibilities

• Must have TMS experience preferably with McLeod and Ortec but other applications are also acceptable if there's firm grasp of TMS functionality and terminologies.
• Must be able to manage team across multiple time zones and coordinate issues/escalations across multiple applications under the client’s supply chain umbrella.
• Some experience with Jira is required to manage assigned tasks, RCA requests, CR's, etc.
• Comfortable with learning new applications and being able to support business users even when available KT and documentation is not always readily available.
• Strong communication skills required to lead client calls and document/follow up on action items during governance calls.
• Thorough documentation of processes as well as diagrams/flowcharts of critical jobs tied to each application. Constant refinement/improvement of documentation is highly encouraged by client.
• Developing minor application enhancements of less than or equal to 40 hours per request.
• Incident resolution for TMS application prioritizing high and critical incidents followed by lower priority incidents.
• Should be able to manage the team, stakeholders and technical group POCs for issues and queries.
• Problem investigation and Root Cause Analysis (RCA) for critical incidents.