Sr Associate

TechDigital Group; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

TechDigital Group is seeking a seasoned production support professional with 8+ years of experience to monitor, troubleshoot, and resolve complex application issues in a fast-paced environment. The role requires strong Unix/Oracle/Java skills, familiarity with Control-M, ServiceNow and MQ, and excellent communication to coordinate with stakeholders.

Ideal candidates are highly analytical, adaptable to change, and can drive problem resolution end-to-end, including data extraction and audit

Qualifications

• Experience with Unix, Oracle, Java in production support.
• Proficient with Control-M, ServiceNow, MQ.
• Strong communication and problem-solving abilities.

Responsibilities

• Monitor and troubleshoot production issues in live environments.
• Lead troubleshooting, analysis, and root-cause resolution for incidents.
• Liaise with tech and business stakeholders to resolve problems.
• Communicate issue status and resolutions to project teams and management.
• Perform minor production bug fixes as needed.
• Assist with Disaster Recovery drills and patch testing.
• Handle data extracts, reporting and audit activities.

Skills

Unix

Oracle

Java

Communication skills

Flexibility/Adaptability

Analytical/problem-solving

Tools

Control-M

ServiceNow

MQ

Job description

Experience Level: (8+ yrs)

Qualifications:

• Strong support experience in Unix, Oracle, Java
• Control-M/ServiceNow/MQ
• Excellent oral and written communication skills are required
• Highly flexible and adaptable to change
• Analytical and problem-solving skills

Preferred to have:

• - Support or Development experience with MTS product knowledge

Tasks and Responsibilities:

• 1. Monitor and troubleshoot application issues in production
• 2. Leads troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
• 3. Liaise with stakeholders (tech and business) in problem resolution
• 4. Communicate issue/resolution status (written and verbal) to project team and management
• 5. Minor production bug fixes
• 6. Disaster Recovery and Patch testing
• 7. Data extract, reporting and Audit activity

Knowledge/Skills:

• Excellent oral and written communication skills are required.
• Highly motivated, self-directed and possess solid execution skills.
• Strong analytical, organizational, and problem-solving skills are required.

Skills required (must be showcased on resume): Unix Shell Scripting, Oracle, Support Experience