TMS Administrator

Shamrock Trading Corporation; Overland Park (KS); On-site; USD 85,000 - 115,000; Full time

Job summary

Shamrock Trading Corporation seeks a TMS System Administrator to join the Ryan Managed Services team. You will collaborate with Shamrock IT, perform requirements analysis, and help deliver transportation technology solutions. Strong communication and analytical skills are essential, with a focus on onboarding and customer collaboration.

Ideal candidates bring IT know-how, ability to lead teams, and familiarity with API/EDI/file transfers. MercuryGate experience is a plus but not mandatory.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent verbal and written communication skills.
• Analytical mindset with problem-solving ability.
• Willingness to engage with customers and research needs.
• Ability to lead and collaborate with teams.
• Strong IT knowledge and best practices.
• MercuryGate experience preferred, not required.

Responsibilities

• Participate in requirements analysis and verification.
• Diagnose and troubleshoot application issues with the service desk.
• Collaborate with development and systems teams for advanced issues.
• Differentiate user needs from requirements.
• Create and maintain documentation.
• Manage change control for baseline requirements.
• Collect and maintain customer feedback.
• Create, edit and maintain test scripts.
• Scope upcoming projects and assist onboarding analysis.
• Lead clients through onboarding analysis and verification.

Skills

Strong communication

Analytical thinking

Problem solving

Team leadership

Customer research

Education

Bachelor’s degree or equivalent experience

Tools

MercuryGate

API testing tools

EDI standards

Job description

About the Role

Shamrock Trading Corporation and Ryan Transportation are looking for a TMS System Administrator to join the team. The primary objective of this role will be working with the Ryan Managed Services (TM) Team to develop products that drive solutions that align with the company’s vision. This role will report to the Ryan TM Support Team and will be expected to work in collaboration with the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock.

What You’ll Do

• Participate in requirements analysis and verification, ensuring that requirement statements are complete, consistent and conform to required standards
• Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions in conjunction with the service desk.
• Work with our development and systems group to resolve more advanced issues when necessary
• Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements
• Create and maintain documentation
• Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
• Gather and maintain customer feedback
• Create, edit, and maintain test scripts
• Research and help scope our upcoming projects or potential projects
• Lead clients through onboarding analysis and verification, ensuring that base functionality and integration requirements are captured.

What You’ll Bring

• Bachelor’s degree or equivalent experience required
• Good verbal and written communication skills
• Well organized, analytical, innovative and problem solving skills
• Willingness to engage with customers and perform research into their needs
• Ability to lead and work with teams, be part of a team, and understand team dynamics
• Diverse business knowledge and the ability to illustrate the linkage between projects and desired business results
• Ability to maintain a high level of detail, often under tight deadlines and competing priorities
• Well versed in IT technologies and best practices
• Mercury Gate or comparable TMS experience preferred, but not required
• API, EDI, File Type Transfer, and Transportation experience is a plus