TMS & Spravato Care Coordinator & Case Manager

Neuronetics, Inc.; Columbia (MD); Vor Ort; USD 52.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Zusammenfassung

Greenbrook Mental Wellness Centers is seeking a Case Manager to support TMS and Spravato® patient care coordination in a clinic-based role in Columbia, MD.

You will guide patients through their treatment journey, coordinate appointments, authorizations, and therapy readiness, and document progress in CRM/EHR systems while collaborating with cross-functional teams to ensure timely, compassionate care and compliance.

Qualifikationen

• 3–5 years in clinical case management or care coordination.
• Experience with EHR and MS Office applications.
• Strong communication and organizational skills.

Aufgaben

• Guide patients through their treatment journey from consultation to completion.
• Coordinate appointments, provider schedules, authorizations, and therapy readiness.
• Monitor progress, address barriers, and collaborate across teams.
• Maintain documentation, financial estimates, and patient records in CRM/EHR.
• Respond to patient inquiries with empathy and urgency while delivering excellent service.
• Support high-quality outcomes while ensuring compliance with requirements.

Kenntnisse

EHR systems

Microsoft Office

Communication

Organization

Patient service

Ausbildung

High School Diploma or equivalent

Associate's or Bachelor's in healthcare

Tools

Salesforce (CRM)

Jobbeschreibung

Greenbrook Mental Wellness Centers is seeking a Case Manager to support TMS and Spravato® patient care coordination in a clinic-based role in Columbia, MD.

You will guide patients through their treatment journey, coordinate appointments, authorizations, and therapy readiness, and document progress in CRM/EHR systems while collaborating with cross-functional teams to ensure timely, compassionate care and compliance.