TMS Patient Care Coordinator

Clarity Clinic; Chicago (IL); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health, dental, vision insurance

401k match 4%

Wellness services reimbursement

Paid time off

Job summary

Clarity Clinic in Chicagoland is hiring a TMS Patient Care Coordinator to support treatment sessions for patients with MDD, OCD and other mental illnesses. Training will be provided; the role is on-site at the Loop location with a 12pm-8:30pm schedule.

Responsibilities include educational consultations, TMS administration, patient safety, HIPAA-compliant records, insurance preauthorizations, and coordinating with a multidisciplinary clinical team.

Qualifications

• Bachelor's degree from an accredited university in psychology, neurobiology, social work, Pre-med, or related major.
• Excellent organizational skills.
• Proficiency in Microsoft Office applications.
• Billing software knowledge.
• Insurance knowledge.
• Clinical Interviewing

Responsibilities

• Providing educational consultations to interested patients.
• Delivering TMS Therapy to patients.
• Providing a safe and therapeutic environment for daily treatment sessions.
• Office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, collecting copays, and handling all medical records in compliance with HIPAA.
• Serve as a member of the Clinical Team and participate in all team meetings and activities.
• Assist clerical support staff in providing needed documentation for insurance preauthorization and/or reimbursement.
• Deliver exceptional customer service consistently to every customer.
• Assume other related responsibilities as assigned by management.

Education

Bachelor's degree in psychology, neurobiology, social work, Pre-med, or related major

Tools

Microsoft Office

Billing software

Insurance knowledge

Job description

Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.

Clarity Clinic is currently seeking TMS Patient Care Coordinator in the Chicagoland area to facilitate treatment sessions for individuals who are suffering from MDD, OCD, and other mental illness. TMS is the only FDA approved non-invasive, non-systemic treatment for major depression and OCD. Technicians are responsible for administering the treatment, working alongside clients as they recover from their mental illness, and helping to track the clients’ progress. Clarity Clinic is seeking an individual who will be certified to deliver TMS Therapy under the supervision of our medical directors, staff physicians, and center manager.

This full-time, onsite-only position, located at our Loop Location, 333 Michigan Avenue. This position has a set schedule of 12pm-8:30pm Monday-Friday.

This role is

In this role, you will:

• Providing educational consultations to interested patients.
• Delivering TMS Therapy to our patients.
• Providing a safe and therapeutic environment for daily treatment sessions.
• Office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, collecting copays, and handling all medical records in compliance with HIPAA.
• Serve as a member of the Clinical Team and participate in all team meetings and activities.
• Assist clerical support staff in providing needed documentation for insurance preauthorization and/or reimbursement.
• Deliver exceptional customer service consistently to every customer.
• Assume other related responsibilities as assigned by management.

What you'll do:

• Adaptability - Demonstrate the ability to work in a fast-paced environment, responding to changes in patient needs, equipment modifications, and emerging industry standards or guidelines.
• Collaboration - Collaborate with interdisciplinary teams, including physicians, neurologists, psychologists, and other healthcare professionals, to ensure coordinated and comprehensive care for TMS patients.
• Communication Skills - Effectively communicate with patients, families, and healthcare professionals regarding TMS procedures, benefits, potential side effects, and ongoing treatment plans.
• Continuing Education - Stay up-to-date on the latest advancements, research, and best practices in the field of TMS through ongoing professional development and participation in relevant training programs or conferences.
• Documentation and Record-Keeping - Maintain accurate and thorough records of patient information, treatment plans, and outcomes, following established protocols to ensure confidentiality and facilitate continuity of care.
• Patient Care - Demonstrate empathy, compassion, and a patient-centered approach in providing care to individuals undergoing TMS treatment, ensuring their comfort and addressing any concerns or questions.
• Problem-solving - Proactively identify and troubleshoot challenges or complications that may arise during TMS sessions, utilizing critical thinking skills to determine appropriate courses of action.
• Safety Compliance - Adhere to strict safety protocols to ensure the well-being of patients during TMS sessions, including proper placement of electromagnets and monitoring equipment throughout the procedure.
• Technical Expertise - Possess a strong understanding of the principles and operation of TMS equipment, as well as the ability to set up and calibrate the machinery properly.
• Troubleshooting and Maintenance - Assess equipment functionality, identify potential technical issues, and perform routine maintenance tasks to maintain the optimal performance of TMS equipment.

*Complete TMS training will be provided!

Qualifications:

• Bachelor's degree from an accredited university in the field of psychology, neurobiology, social work, Pre-med, or related major
• Excellent organizational skills
• Proficiency in Microsoft Office applications
• Billing software knowledge
• Insurance knowledge
• Clinical Interviewing
• Compensation: $25.00-$27.00 per hour
• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development
• Accrued PTO and sick/wellness days

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.