TMS Administrator

Ryan Transportation Inc; Overland Park (KS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Training & Development

Full healthcare

401(k) contributions

Stock ownership after 1 year

PTO & volunteering

Job summary

Shamrock Trading Corporation and Ryan Transportation are seeking a TMS System Administrator to join the team. You will work with the Ryan Managed Services team to develop solutions aligned with the company’s vision and collaborate with Shamrock IT.

You will contribute to business case development, requirements articulation, project planning, testing, and training to deliver technology solutions that support Shamrock’s growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong verbal and written communication skills.
• Well organized, analytical, and problem-solving abilities.
• Willingness to engage with customers and research their needs.
• Ability to lead and work with teams and understand dynamics.
• Broad business knowledge linking projects to results.
• Detail-oriented with ability to manage tight deadlines.
• Proficient in IT technologies and best practices.
• MercuryGate or comparable TMS experience preferred, but not required.
• APIs, EDI, file transfer, and transportation experience a plus.

Responsibilities

• Participate in requirements analysis and verification, ensuring that requirement statements are complete, consistent and conform to required standards.
• Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions in conjunction with the service desk.
• Work with our development and systems group to resolve more advanced issues when necessary.
• Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Create and maintain documentation.
• Manage changes to baseline requirements through effective change control processes and tools and manage system enhancement requests.
• Gather and maintain customer feedback.
• Create, edit, and maintain test scripts.
• Research and help scope our upcoming projects or potential projects.
• Lead clients through onboarding analysis and verification, ensuring that base functionality and integration requirements are captured.

Skills

Communication

Analytical thinking

Team leadership

Customer research

Documentation

Change control

Requirements analysis

Education

Bachelor’s degree or equivalent experience

Tools

MercuryGate TMS

APIs

EDI

File Transfer

Job description

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About The Role

Shamrock Trading Corporation and Ryan Transportation are looking for a TMS System Administrator to join the team. The primary objective of this role will be working with the Ryan Managed Services (TM) Team to develop products that drive solutions that align with the company’s vision. This role will report to the Ryan TM Support Team and will be expected to work in collaboration with the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock.

What You’ll Do

• Participate in requirements analysis and verification, ensuring that requirement statements are complete, consistent and conform to required standards
• Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions in conjunction with the service desk.
• Work with our development and systems group to resolve more advanced issues when necessary
• Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements
• Create and maintain documentation
• Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
• Gather and maintain customer feedback
• Create, edit, and maintain test scripts
• Research and help scope our upcoming projects or potential projects
• Lead clients through onboarding analysis and verification, ensuring that base functionality and integration requirements are captured.

What You’ll Bring

• Bachelor’s degree or equivalent experience required
• Good verbal and written communication skills
• Well organized, analytical, innovative and problem solving skills
• Willingness to engage with customers and perform research into their needs
• Ability to lead and work with teams, be part of a team, and understand team dynamics
• Diverse business knowledge and the ability to illustrate the linkage between projects and desired business results
• Ability to maintain a high level of detail, often under tight deadlines and competing priorities
• Well versed in IT technologies and best practices
• Mercury Gate or comparable TMS experience preferred, but not required
• API, EDI, File Type Transfer, and Transportation experience is a plus