TMC Freight Brokerage Operations Manager

thyssenkrupp Supply Chain Services; Chicago (IL); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) or RRSP programs with Company M

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Supply Chain Services seeks a Freight Brokerage Operations Manager to lead the strategic day-to-day functions of a high-performing logistics team. You will oversee shipments, optimize carrier performance, and drive cost-effective, customer-focused freight solutions across networks.

The role requires progressive freight brokerage experience, transportation management, and supply chain optimization, with a track record of scaling operations, and strong leadership, analytical, and

Qualifications

• Bachelor’s degree in SCM, logistics, or related field.
• 10+ years in transportation/logistics leadership.
• Proven ability to scale operations and reduce costs in freight environments.
• Expertise in TMS optimization and load consolidation.

Responsibilities

• Direct and oversee all freight brokerage operations.
• Lead, mentor, and develop a team of logistics staff to meet targets.
• Build and maintain carrier and customer relationships with competitive rates.
• Optimize load planning, routing, and carrier procurement using TMS and data-driven strategies.
• Ensure compliance with DOT, FMCSA, and internal safety standards.
• Analyze KPIs to identify trends and drive continuous improvement.
• Collaborate with sales, finance, and customer service to align goals.

Skills

Leadership

Analytical skills

Communication

Strategic planning

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration or related field

Tools

TMS platforms

Load optimization tools

Real-time freight visibility tools

Job description

Job Summary

The Freight Brokerage Operations Manager leads the strategic day-to-day functions of a high-performing logistics team. This team has a deep command of freight markets and transportation networks, drives operational excellence, optimizes carrier performance, and delivers cost-effective, customer-focused freight solutions. The Freight Brokerage Operations Manager must have progressive experience in freight brokerage, transportation management, and supply chain optimization.

Key Accountabilities

• Direct and oversee all freight brokerage operations, ensuring seamless execution of shipments and superior service delivery.
• Lead, mentor, and develop a team of logistics coordinators, carrier reps, and dispatchers to exceed performance targets.
• Build and maintain strong carrier and customer relationships, negotiating competitive rates and ensuring capacity in volatile markets.
• Optimize load planning, routing, and carrier procurement using advanced TMS platforms and data-driven strategies.
• Ensure full compliance with DOT, FMCSA, and internal safety and regulatory standards.
• Analyze operational KPIs to identify trends, eliminate inefficiencies, and implement continuous improvement initiatives.
• Collaborate cross-functionally with sales, finance, and customer service teams to align operational goals with business objectives.

Qualifications

• Minimum Requirements: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field.
• 10+ Years of Transportation/Logistics Leadership Experience, including transportation management systems, fleet management, DOT and FMSCA Compliance.
• Proven ability to scale operations, reduce costs, and increase margins in fast-paced freight environments.
• Expertise in TMS optimization, load consolidation, and real-time freight visibility tools.
• A track record of building resilient carrier networks and navigating complex logistics challenges with agility.
• Strong leadership, communication, and analytical skills that foster a culture of accountability and innovation.

Job Compensation

Compensation up to $125k based on experience.

Benefits Overview

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement

Equal opportunity employer, including people with disabilities and veterans. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].