Titles & Registrations Specialist

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

15 days annual vacation

15 days sick leave

13 paid holidays

State Retirement Plan

Deferred compensation

Employee Assistance Program

Job summary

The South Carolina DMV is seeking a Titles and Registrations Specialist to support the Vehicle Services/Titles & Registration Unit at SCDMV Headquarters in Blythewood. You will handle customer interactions, process registrations, and maintain accurate records in the Phoenix system.

This role requires a high school diploma, strong communication, and basic computer skills. You will work under supervision, with potential extended hours to ensure timely, accurate service for customers.

Qualifications

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training. Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Responsibilities

• Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases.
• Respond daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research.
• Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
• Review documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

Skills

Customer service

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Phoenix DMV system

Job description

The South Carolina DMV is seeking a Titles and Registrations Specialist to support the Vehicle Services/Titles & Registration Unit at SCDMV Headquarters in Blythewood. You will handle customer interactions, process registrations, and maintain accurate records in the Phoenix system.

This role requires a high school diploma, strong communication, and basic computer skills. You will work under supervision, with potential extended hours to ensure timely, accurate service for customers.